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Business Systems Analyst-Service Now
Ref No.: 16-01337
Location: Palo Alto, California
Start Date / End Date: 05/19/2016 to 09/15/2016
Reviews, analyzes, and evaluates business systems and user needs. Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. Requires a bachelors degree in area of specialty and at least 8-10 years of experience in the field or in a related area. Demonstrates expertise in a variety of the fields concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May provide consultation on complex projects and is considered to be the top level contributor/specialist. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.
Additional Requirements
The successful candidate for this project will be able to both act in a business analysis capacity as well as a developer role for this unique client. They will be able to help facilitate business meetings in conjunction with the implementation team to drive business requirements in the areas of Incident, Problem, Request, and Change Management. This position will be involved in requirement gathering, analysis, testing, etc., as well as on boarding business groups to the new tool. The role will also entail several elements of project management, including defining and adhering to a schedule with deliverables, the ability to work independently, and potentially supervise / oversee the work of others. Key Qualifications Experience with the ServiceNow software suite is required The ideal candidate will have an analytical mindset and practical "get it done work style with deep subject matter expertise in ServiceNow, current or n-1 version preferred. Service Management. Previous experience with Incident, Problem, Request, and Change Management operational / ITIL business processes Strong understanding of how to analyze, design, and document business and operational processes. Strong analytical skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements. The ability to break down potentially complex issues or requirements into manageable steps. Effective presentation, oral, and written business communication skills with various audiences and levels. The ability to work in an agile-scrum environment where documentation, attention to detail, and team collaboration is required. Significant project management experience and high attention to detail. Demonstrated ability to collaborate cross-functionally with teams in a fast-moving and dynamic business environment.