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Network Operations
Ref No.: 16-01137
Location: Celebration, Florida
Start Date / End Date: 04/28/2016 to 11/04/2016
Network Operations Technician
Support several major expansion projects operating in central FL by supporting labs, fiber , copper media
Adhere to a Strict installation schedule
Focus on network operations
Days night weekends to meet deadlines

Responsibilities:
  • Proactively monitor and support the stability to ensure 24X7 operation
  • Respond to alerts/alarms according to Standard Operating Procedures
  • Manage trouble-ticketing system ensuring accurate and up-to-date information
  • Collaborate with internal and external groups to help identify and resolve issues affecting our services
  • Develop and maintain NOC policies, procedures and tools
  • Assist customer service department during off hours


Requirements:
  • Bachelor's Degree in CS or related field. In lieu of a degree, 2+ years of experience in a 24X7 NOC
  • Must be able to work in a 24X7 shift environment with a flexibility to work diverse schedules
  • Prior experience working in a mission-critical environment and troubleshooting various applications
  • Basic knowledge of internet protocols
  • Must be self-motivated and willing to learn
  • Ability to work independently and collaboratively
  • Strong analytical and problem solving skills
  • Scripting automation experience is a plus