Desktop SupportTechnician
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Desktop SupportTechnician
Ref No.: 16-00965
Location: Albany, New York
Start Date: 04/13/2016
 ** This is an Urgent Need**
Desktop Support Technician
Location : Albany, NY   
Duration: 3-4 month ( at the most)  Contract to Perm .

Phone screen with tech and then face to face
Hours 8- 5 pm or 9-6 pm
 
  • Dependable and professional. Must be 
  • Set up printers, profiles in Office, Answer  basic Word and Excel questions
  • If person cant connect – figure out why
  • Work with Network team to understand issue
  • Active Directory account information and disable accounts
  • Need new person to have right attitude – demanding clients in high profile environment .
  • Being able to differentiate tasks, knowing how to prioritize and have the customer service skills ( keeping users happy)
  • Excel , Word IM, comfortable of servers , imaging of machines
  • 5 years experience
  • How many tickets are being run?  100-140 /month
  • No mobile support but there are remote users  
    Pluses:  
  • Healthcare background , insurance environment, strict due to HIPPA , or financial background
    Call center experience is good to have