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Data Entry Associate
Ref No.: 16-00222
Location: Exton, Pennsylvania
Position Type:Contract
Start Date: 01/25/2016
Part time. 24-30 hours per week.


The role of the Data Entry Technician is to:
  • Document product experiences, including technical questions and adverse events, involving client's products and their associated disease conditions in accordance with client's guidelines.
  • Assure that tracking and reporting of alleged adverse events of products complies with current pharmacovigilance requirements and standards

  • Complete documentation of VMIPS cases related to client's products within the pharmacovigilance database by the population of appropriate fields and ensures approval
    • Ensure that appropriate processes and procedures are followed that maintain consistency and accuracy in data entry, medical investigations, responses to inquiries and complaints, follow-up and the use of the pharmacovigilance database
    • Document all reports accurately and according to specified guidelines; determine reportability in accordance to Regulatory guidelines; ensure reporting within regulatory agency timelines
    • Maintain proficient use of the pharmacovigilance database
    • Maintain thorough knowledge of all product guarantee programs
    • Maintain knowledge of VMIPS processes and pertinent working practices
    • Maintain knowledge of all client's companion animal products to understand indications and disease states
    • Ensure visibility of cases with potential legal or public relations sensitivity
  • As a certified technician, maintain familiarity with veterinary practice operations and terminology to maximize one's ability to relate to situations encountered by client's external customers and perform responsibilities of role
  • Participate in and complete all training, product certification and personal development opportunities
    • Contribute to team meetings and proactively look for continuous improvement opportunities
    • Communicate to Team Lead training and educational resource needs
  • Ensure a close and cohesively workflow with VMIPS Product Support Associates, Companion Animal Veterinarians and Livestock Veterinarians
  • Fully comply with all regulations, laws and client's Codes of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations
  • Other duties as assigned by the manager.
  • Leads self by organizing responsibilities, activities and information to create an action plan designated to achieve objectives
    • Assesses and prioritizes tasks, projects and objectives
    • Sets clear, attainable objectives and goals
    • Manages and prioritizes own work, and the input of others when appropriate, to meet daily goals and short-term deliverables
  • Consistently incorporates high ethical standards when interacting with internal and external stakeholders

  • Bachelor's degree preferably in Animal Science or science discipline or certification in Animal Health Technology
  • Minimum of 5 years of clinical, industry or academic experience
  • Excellent organizational skills, with a detail oriented approach
  • Experience and competence in computer skills, especially Microsoft Office
  • Prior call center experience preferred
  • Experience with pharmacovigilance and/or experience with industry regulatory obligations
  • Active Pennsylvania license (in good standing) in animal health technology