Application Support Service Manager
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Application Support Service Manager
Ref No.: 15-00584
Location: Kalamazoo, Michigan
Position Type:Contract
Start Date: 03/31/2015
Must have:
  • Senior resource, expert level skills & experience
  • 8 10 years of minimum experience I Support Management and Service Delivery
  • Experience in supporting Pharmaceutical R&D Applications and LIMS
  • Experience in LABWARE, Accelrys, Watson LIMS, BioBook, DVMax Research

Experience in Roles:
  • Service Management & Reporting
  • L1, L2 & L3 Support Levels
  • SLA Management & Service Delivery
  • Training customer's L1 technicians
  • Continuous Improvement
  • Change Management
  • Ticket Handling
  • Process, Procedures and Documentation

Experience in Technologies:
  • .NET 3.5; C#, ASP 3.0, SQL Server 2005, 2008, MS Access, Visual Basic
  • DataStage 8.1; Citrix, The Client database; #SSRS 2005, Siebel eClinical
  • Business Objects XI;#Oracle 9/10g/11g; Crystal Reports 9/11.5;
  • Informatica; .NET 3.0;#Oracle 11g;#SSRS 2005;#Siebel eclinical; Oracle BI
  • Business Objects XI;#SQL Server 2005
  • Linux, Perl 2.7, Imputation
  • LABWARE, SQL, Crystal Reports 11.5