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MS-Help Desk Support II
Ref No.: 15-00521
Location: Philadelphia, Pennsylvania
Position Type:Contract
Start Date: 03/12/2015
Experience Level: (2 - 4 years). Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associates degree in a related area or 0 - 1 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Agents have an expected resolution rate between 60% - 85%. Average expected time on task between 10 to 45 minutes. May be responsible for 2 to 3 accounts. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

This is an entry level Help Desk role - need a candidate with basic troubleshooting skills, good customer service skill as well as good overall communication skills.

Any previous procurement experience would be a huge plus!
Qualification Rating
Must Have
Specific Requirements MS
Communication skills *
Yes
Customer Service Skills *
3 (Moderately Strong) of 5 (Expert)
and 2 Yrs.
Office 2007/2010 *
3 (Moderately Strong) of 5 (Expert)
and 2 Yrs.
Phone-Based Customer Service Skills *
3 (Moderately Strong) of 5 (Expert)
and 2 Yrs.
Nice to Have
Specific Requirements_CH
A+ Certified *
Yes
Specific Requirements MS
Asset Management *
3 (Moderately Strong) of 5 (Expert)
and 0 Yrs.
Deskside Support *
3 (Moderately Strong) of 5 (Expert)
and 1 Yrs.