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MS-CSS IT Support Senior
Ref No.: 15-00514
Location: Wyandotte, Michigan
Position Type:Contract
Start Date / End Date: 04/01/2015 to 12/31/2015
 Experience Level: (Intermediate, 3 - 5 Years Experience). Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associates degree in a related area or 3 - 5 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Required Skills and Education requirements for resource:
- Knowledge of basic Windows Server file system permissions (users, groups, ACLs).
- Knowledge of Microsoft Excel basic topics (sorting, cut-and-paste, filtering).
- Basic knowledge of Novell/Netware file system permissions (users, groups, trustee rights, inherited rights masks) is a plus, but not necessary.
- Excellent written and verbal communication skills.
- Strong customer orientation.

Specific Responsibilities:
- This is a customer-facing role.
- Lead small meetings
- Interface with business and IT people
- Assist the G2D team with activities related to migration of data (running reports/ scheduling / follow up with Customers
- Gather/run reports to analyze impact of migration on a site
- Work with RIM Reps/ Customer at a site to assist in the cleanup of data prior to migration
- Take full ownership from analysis thru migration for sites assigned to them (Using Excel & G2D Tools)
- Project execution on more than 1 site @ a time - knowing where each of their sites are in the migration process & report back to G2D Team
- Transition of sites responsibilities and to pick-up where another team member left off
- Other duties as assigned by G2D Team