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Help Desk Support I
Ref No.: 15-00050
Location: Denver, Colorado
Position Type:Contract
Start Date / End Date: 01/19/2015 to 02/09/2015
This position is responsible for working with various work units within the OlT, agencies and counties to provide proper security for the Local Area Networks, Remote Access, Windows Active Directory/Novell eDirectory, email, and agency applications (CBMS, Trails, CSTARS, etc).
The Access Control unit is responsible for provisioning support which includes ticket management, customer service, knowledge of least privilege methodology with security rights, permissions and groups, experience with Active Directory, Novell eDirectory, Google Apps, Microsoft O365 and Mainframe.
Due to the importance of this position, it is expected that a person supporting Access Control has basic troubleshooting skills with networking and computer systems, can multitask, work in a fast paced environment while providing excellent customer service.
Note: There may be a possibility for the selected candidate to be referred for additional contracts with Access Control supporting HCPF.