Help Desk Support I
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Help Desk Support I
Ref No.: 15-00048
Location: Denver, Colorado
Start Date / End Date: 01/26/2015 to 04/24/2015
PURPOSE
This contractor will be responsible for assisting in the day-to-day activities surrounding break-fix activities. Additionally, this position will assist with provisioning new equipment, maintaining inventory and ensure we meet our current service level commitments.
SCOPE
The Vendor shall be responsible for providing qualified candidates to:
  • Provide technical assistance for user questions/issues on Windows 7 and 8 and Microsoft Office 365
  • Assist in configuring Apple mobile devices such as iPhones and iPads.
  • Resolve computer problems
  • Install and perform minor repairs to computers and peripheral equipment
  • Set up IT equipment for employee use
  • Maintain records of daily hardware installations
  • Perform DoD wipe of retired equipment and prepare for surplus