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MS-CSS IT Support Senior
Ref No.: 14-00012
Location: Hutchinson, Kansas
Start Date / End Date: 01/07/2014 to 11/07/2014
Experience Level: (Intermediate, 3 - 5 Years Experience). Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associates degree in a related area or 3 - 5 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

-Tech needed onsite to support 120 end users at the facility below.
-Tech receives his work via tickets created by help desk that are sent to his Client provided cell phone
-Experience is required for both Win 7 and XP for this HP laptop and desktop platform. Office 2010 experience is a must. Time-Vision payroll software experience helpful.
-Support will primarily be onsite at 1000 Commerce street per posting, however there is another building about a mile away that we may need to support but history shows tickets are few/far between for this other building.
-Network smart-hands may also be requested so a tech with at least some n/w experience will be required.
-IMAC's will also be requested on occasion if the h/w is not imaged in Orlando.
-H/W troubleshooting required so Comptia A+ cert is required along with HP laptop/desktops.
-Please note: Besides performing desktop support tickets, tech will also get daily direction from the local client when time permits on higher skilled support requirements. Example active directory, wireless access point support, minot telecomm suupport or server support.
- Outgoing with excellent communications skills is a must/key as tech will interface one/one daily with customer as mentioned.
- If down-selected during interview process, tech will need to go onsite and interview with customer one on one.