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IT Instructor
Ref No.: 18-01353
Location: Cambridge, Massachusetts
Start Date / End Date: 05/21/2018 to 05/31/2019
About the Role

Wave Life Sciences is seeking an IT Instructor to develop, facilitate and lead 'real world' scenario training for core software platforms and technologies across the enterprise.
The initial scope of the assignment would be to plan, develop and deliver IT training for our Office365 productivity suite, as well as other collaboration technologies. The individual will also help create and curate IT systems documentation and maintain both user facing and internal IT knowledgebases and FAQs.

The position will work with members of the IT department and the business to identify areas that require training and appropriate training materials.

The individual should have an outgoing and approachable personality, possess the technical aptitude to learn and understand new technologies (we don't want a technophobe), and be able to teach and explain the technology to the user community through use case/ role based scenarios.

Responsibilities
  • Conduct individual, group and organizational IT training needs assessment
  • Develop and maintain training curricula and content as well as documentation for application and system training and support
  • Design, develop, deliver, evaluate, and maintain training across multiple formats, including in-person (i.e., small- and large-group, one-on-one), webinars, screen capture video, and eLearning
  • Assist IT Operations in developing content for user and IT specific knowledgebase
  • sWork with IT Operations to create technical documentation, including system design documents, functional specifications, reports and dashboards
  • Produce and maintain training materials, including participant guides, job aids, quick reference guides, and knowledge articles
  • Work with internal subject matter experts, as needed, to ensure training content relevancy and accuracy
  • Consult with end users regularly to identify new training opportunities
  • Establishes and maintains ongoing working relationships with management, other employees, internal or external stakeholders and customers
  • Contributes to group discussions and information sharing


Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated above



Key Skills and Qualifications
  • MS Office 365 Suite:
    • MS Word, Excel, PowerPoint, OneNote
    • MS Skype for Business
    • SharePoint Online/ OneDrive
    • Outlook
    • MS Project Online
    • Power BI (preferred but not mandatory)
  • Technically adept, keen to learn understand and absorb new technologies
  • Prior experience as a technical trainer
  • An outgoing personality with a passion for teaching
  • Superior written and verbal communication skills
  • Engaging presentation style
  • Professional appearance and demeanor
  • Advanced experience with MS Office Suite, including Word, Excel, PowerPoint, Outlook, Adobe Acrobat, and graphics tools
  • Experience with SharePoint Online/ OneDrive
  • Clear understanding of enterprise technology
  • Fast, in-depth, self-directed learner
  • Efficient and organized with a keen attention to detail
  • Excellent written and oral communication skills
  • Demonstrated ability to anticipate and address needs
  • Instructional design and development skills for IT training
  • Ability to deliver IT training in-person and virtually to diverse audiences and group sizes