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Veeva Medical Business Process Owner
Ref No.: 18-01138
Location: Cambridge, Massachusetts
Position Type:Contract
Start Date / End Date: 05/07/2018 to 12/31/2019
Veeva Medical Business Process Owner
Job Description:
  • Reporting to the Director, Strategic Planning & Operational Excellence, this position will be part of the Process & Systems Operations team, with a primary focus on interfacing with ITS and the medical teams to optimize the use and functionality of the Medical Veeva CRM system.
  • This position will engage closely with the field team Operations Directors and MSLs (end users) and will be responsible for collecting and clarifying all requests for fixes and changes. Enhancement request processing will include collection, management and prioritization of requests, gaining consensus across therapeutic areas, representation of requests to the broader Process & Systems Ops team, facilitation with the NAAMS team, ensuring adequate UAT, and ensuring that resultant changes meet the business need once implemented.
  • Will work directly with the support teams to bring open Help Desk issues to a resolution through triage and follow up monitoring of resolution.
  • This position also works with their team to ensure that all CRM related processes are scalable, efficient and documented (in SOPS or other guidance documents). They will develop and maintain process flows, guidance documents, intake forms and trackers.
  • This position will work cross-functionally as a liaison between Commercial, Compliance, ITS, Field-based Medical, and Medical Operations. In addition, they will collaborate with vendors and ITS to prioritize, launch and implement new tools and system enhancements.
  • This position will also support the MMC team with system requests and updates to the Symphony Veeva version.
  • This position will support Veeva training by liaising with the vendor to update training materials, ensuring that materials are accessible in iLearn (LMS) or Sharepoint as appropriate, and by assisting with in-person, webinar, and other training sessions.

The Successful candidate will have the ability to:
  • Engage with the business and end user field teams to understand pain points and solution issues in conjunction with the ITS administrators and business partners.
  • Clearly document change requests and user requirements, including business need, feasibility, level of effort, and impact on systems and business processes.
  • Thrive in a complex, fast -paced environment.
  • Communicate well and understand when appropriate to escalate issues.
  • Manage timelines and tasks to meet project milestones and goals.
  • Be proactive and take initiative in achieving goals.
  • Develop written communications; coordinate dissemination of email communications.
  • Analyze and document existing business processes; recommend process improvements.

Job Requirements:
  • Experience with the implementation and support of business systems
  • CRM/ Salesforce.com administrator experience
  • Strong Excel, PowerPoint, and MS Word skills
  • Experience developing, leading and performing application test plans (UAT)
  • Excellent oral & written communication Skills
  • Project management experience
  • Bachelor's Degree from a four year accredited institution
  • 3-6 years Biotech/Pharma industry experience or other relevant job experience

Preferred:
  • Veeva Certified, Veeva Vault experience
  • Sharepoint experience and technical proficiency with analytics systems
  • Vendor management experience