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Customer Service Representative
Ref No.: 18-01135
Location: Exton, Pennsylvania
Position Type:Contract
Start Date / End Date: 04/23/2018 to 10/21/2018

The role of a Customer Experience Specialist is to positively influence and delight customers in all interactions with the company. Customer Experience Specialist must be able to jump in to any customer interaction to quickly produce positive results. Impeccable customer service is top priority.

This role will have a focus on supporting pet owners who are part of our Petcare Rewards program via phone calls, email, and chat.

Qualifications (i.e., preferred education, experience, attributes)
• Associate or Bachelor's degree highly preferred. High school diploma required.
• Minimum 1 year experience in a customer service related field required
• Hiring shift 8:30a-5p or 9:30a-6p
• Possess a positive, outgoing, 'Delight the Customer' attitude in all interactions
• Able to work both in a team environment and independently
• Able to adapt and be flexible in various situations
• Strong work ethic; willing to go the extra mile to deliver quality work
• Excellent written and oral communication skills, especially over the telephone – both internally and externally
• Exceptional time management skills and ability to multitask and prioritize work
• Effective problem solving and analytical skills
• Sales skills with the ability to influence customers preferred
• Strong leadership skills
• Proficient in Microsoft Office suite and web-based applications
• Working knowledge of SAP preferred