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International Customer Service Rep
Ref No.: 18-01075
Location: Gainesville, Georgia
Position Type:Contract
Start Date / End Date: 05/07/2018 to 05/31/2019
**May not own or have contact with other birds or poultry.**
Description:
* Deploy inventory / Execute replenishment plan for Affiliates and Distributors.
* Timely order entry for all.
* Order Reconciliation with Material Managers and Supply Planners.
* Understand the capacity of Oracle to ensure efficient and compliant Order Management practices.
* Act as the designated functional back up for team members during times of absence.
* Influence actions of others (Supply Planners/Country Material Managers) on a global cross cultural basis to ensure timely transaction and forecast data management.
* Responsible for performing and managing all specific duties including the entry of customer orders, preparation of export documentation, provide feedback for inquiries, complaints, and comments from Affiliates and distributors.
* Manage and tracking of distributors orders.
Manage inventory / Execute replenishment plan
* Support the execution of the replenishment plan as developed by the affiliate, distributors and local Supply Planner from the labeling down to the replenishment of local inventory.
* Primary liaison between Affiliate/Distributor and Supply Planner to support replenishment plans.
* Maintain system integrity including in-transits, virtual inventory reconciliation.
* Follow up of final steps for production (Labeling, QC release...)
* Contribute to the overall performance results, including availability of products to meet the needs of distributors.
* Ensure effective Market reviews take place (with Affiliates) in support of transparent and timely communication across Affiliates, Distributors, and local Supply Planners.
* * Consider and manage short term risk of obsolete inventory in liaison with the affiliates, distributors and Supply Planners.
Process distributor orders
* Create and maintain Customer master file summarizing key parameters and registered products.
* Maintain country specific price lists provided by corporate finance.
* Process distributor orders received from Supply Managers and orders from affiliate Material Managers.
* Prepare appropriate documentation to support importation process with distributors (import licenses, certificates of analysis, pro-forma invoices, and samples).
* Communicate effectively with Logistics to ensure adequate planning of shipments.
* Maintain accurate and complete transactions to ensure accurate financial representation of the FG inventory investments of dedicated to our affiliates and distributors.
* Allocate the available inventory batches of FG to Orders taking into account country specifications for shelf life, titer, etc.
* Remain current with, and appropriately utilize, products harmonized for use in multiple countries.
* Ensure adherence to Regulatory Agency (especially by checking products registration before order entry) Customs and export regulations
* Ensure compliance with SOX, GAAP, and internal audit policies.
Report the activity
* Report the following points to appropriate the affiliates and distributors:
Orders and delay follow up
Back order and complaints
Turnover by countries
Any information in link with business opportunities
Performs other duties as assigned.

* Demonstrated service orientation with good judgment to do what's right for the Customer and the ability to build effective business relationships and function as a Team player.
* Proactive, attention to detail, and good written/verbal communication skills.
* Ability to interact professionally and effectively with multiple functional roles/departments.
* Demonstrated ability to identify and resolve issues with minimal supervision.
* Functional understanding of Inventory Control processes such as lot control, shelf life, etc.
* Working knowledge of distribution and transportation practices and import/export processes.
* Ability to make good decisions with imperfect inputs
* Fluency in English, with fluency in multiple languages (e.g. French/Spanish) preferred
* P.C. operation and software abilities to perform analysis and present information with clarity.
* Oracle 11i or other central ERP information systems.

* 4 year college/university degree preferred or greater than 5 years equivalent work experience.

Required Skills:
CUSTOMER SERVICE
DOCUMENTATION
IMPORT/EXPORT
INVENTORY
INVENTORY CONTROL

Additional Skills:
LIAISON
RECONCILIATION
TEAM PLAYER
AUDIT
CORPORATE FINANCE
CUSTOMER SERVICE ORIENTED
DATA MANAGEMENT
ENTERPRISE RESOURCE PLANNING
ERP
FINANCE
GAAP
INTERNAL AUDIT
INVOICES
LOGISTICS
ORACLE
ORACLE 11I
ORDER ENTRY
ORDER MANAGEMENT
RETAIL SALES
SARBANES OXLEY
SARBANES-OXLEY (SOX)
SELF MOTIVATED
SOX
SUPPLY PLANNER