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Service Delivery Coordinator (SDS06) - Flat Rate
Ref No.: 18-01055
Location: Beaverton, Oregon
Start Date / End Date: 04/09/2018 to 09/28/2018
Description. Working as part of a global team providing 24x7 coverage, the Incident Manager provides skilled troubleshooting, communication and coordination for all incidents in the IT environment. The IM team works in shifts and in close cooperation with the Operations Center staff and network monitoring teams to provide escalation support, problem resolution coordination, problem management support and knowledge management updates for all levels of production IT support. IM duties include following standardized ITIL processes for incident updates, reporting and follow-up for incidents and outages.

Requirements. Candidate should have 5+ years of service delivery experience in a large enterprise distributed network environment, with specific experience in Service Desk or Technical Support L2/L3 and/or Incident Management roles.. Knowledge and support experience with Wintel, Linux, and network technologies is required, as well as experience working in a 24x7 operations role.. Knowledge of ServiceNow and ITIL processes is highly recommended.. No specific certifications are required, as long as experience and knowledge can be demonstrated..

Job location is customer site in Hillsboro, Oregon and cannot be performed remotely.