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Service Desk Technician
Ref No.: 18-00964
Location: Piscataway, New Jersey
Start Date: 04/16/2018
We are looking for a remote candidate that is local to Cambridge, MA or Piscataway, NJ. This person will only need to come to one of those locations if requested by managment.

Aequor Technologies manages the Help Desk for a major client, We seek a Service Desk Technical Analyst to join our team here in Piscataway, with the following Skill set: Strong teamwork skills. Ability to effectively communicate, both orally and written. Provide 100% phone and email support to all users who contact the Service Desk via Phone or E-Mail. Ability to multitask; answering service requests by phone, e-mail, and at times in person. Working knowledge of Call Tracking / Knowledge Warehouse systems. Entering Service Requests into the call tracking system Ability to conform to standard entry ticket entry processes regarding the incident management system. Quick to learn and adaptable to new environments- fast paced environment

Requirements:
Basic troubleshooting skills.

Nice to 2-3+ or years Service Desk or Desk-Side support experience Scientific support background a plus Outstanding customer service and interpersonal skills a must Team player Tech Excel, Remedy, or Track-IT experience a plus Ability to solve problem over the phone Microsoft Office Suite knowledge a plus Remote access knowledge (Citrix, Remote Access, Cisco VPN) Lotus Notes & Microsoft Outlook experience Windows XP, and Windows 7 experience Blackberry and iPhone support a plus - MAC support a plus Previous Pharmaceutical application & Technology support a plus