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Business Consultant III (BMC06) – Flat Rate
Ref No.: 18-00755
Location: INpolis, Indiana
Start Date / End Date: 03/12/2018 to 06/18/2018
Serve as Client primary point of contact for Client managed service delivery providing leadership and governance to deliver customer services to contract. The Service Delivery Manager shall have responsibility for the support tasks performed by service delivery teams.

10+ years experience with general experience managing Server, Storage, Network Infrastructure. Deskside/Service Desk should have experience with Asset management, PC deployment, and Service Desk metric and reporting.

- Serve as primary contact for operations of the Contract

- Provide primary escalation contact for operations issues-

- Review monthly financial and operational reports and metrics

- Overall Account Governance and customer relationship management

- Assist Client with contract management to the extent required pursuant to the Agreement

- Monitor Service Level performance and coordinate Service improvement plans

- Serve as the contact for definition and approval of Additional Services

- Respond to Client requirements with the integration of appropriate Resources

- Coordinate Client Service Requests and new service opportunities

- Attend and conduct regularly scheduled status and review meetings

- 10+ years - Customer IT Service Delivery Experience