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The Senior Network Administrator is an information technology professional within the Datacenter Center Transformation Practice within TTS who administers existing voice and data networks, designs new or complementary solutions for transformed environments, implements solutions, and troubleshoots any residual issues after transformation and during future operations. These include Local Area Networks (LAN), Wide Area Networks (WAN), Wireless Local Area Network (WLAN/Wi-Fi) and Internet. The Network Analyst will regularly perform system administration tasks, and will often focus on high-level network related duties such as network architecture, network design, choosing of network devices, lead troubleshooting activities for outages and/or performance issues during transformation projects and ongoing operations. The Administrator will follow technical leads in the implementation of the prescribed designs. The Administrator will review, analyze, and evaluate voice and data networks and user needs, identify and document requirements, define scope and objectives, and identify system modifications needed to support business requirements and initiatives in the transformed environment. The senior network administrator will be expected to support, council, coach, and lead the junior network administrators as needed.
• Work with customers on data center transformation activities to confirm (and document accordingly) existing Voice and Data Networks, LAN/WAN Topologies, develop Functional Specifications. • Independently manage all aspects related to Network Integration projects. • Respond to networking tickets and support requests. • Work with vendors and contractors to define detailed technical requirements • Participate in Application owner and Business User interviews to identify system functions and network related dependencies • Execute Discovery activities to fully identify and document the existing voice and data networks • Work with the Steady State Network team to develop and implement the appropriate solution for successful transformation • Consult on complex business issues and design considerations • Responsible for the identification and documentation of system requirements to enable the Technical Team to deliver the appropriate solution for successful transformation • Participate in the development and execution of the user acceptance test plans, as well as schedule testing • Create new documentation and processes as needed to help refine, optimize, and/or to establish network functions and processes Requirements Education and Experience: • Bachelors Degree in an Information Technology Discipline and 6 or more years professional experience • In depth expertise with Cisco routers and switches • Cisco Certification (CCIE) preffered • Experience with network monitoring and troubleshooting tools • In depth experience with distributed networks • In depth experience with Call Center voice networks • Significant Knowledge of web content load balancers, SSL certs, and DNS • Experience with copper and fiber cabling systems Knowledge, Skills, and Abilities: • Must have strong 'hands-on' experience with LAN/WAN administration • Must have proven experience with deep technical aspects of enterprise network integration projects • Must have experience with the design and implementation of an Enterprise Network Architecture. • Must have proven experience with various LAN/WAN designs • Strong understanding of MPLS networks • Must have strong communication skills, written and verbal • Experience interviewing end users to gather requirements • Knowledge of the SDLC • Experience building reports • Expert-level proficiency in the following: o Network concepts including LAN/WAN architectures o Microsoft Visio o Microsoft Office Suite (Outlook, Word, PowerPoint, Access, Excel) o Microsoft Project • Ability to demonstrate professionalism in all internal and external interactions • Ability to analyze situations and challenges in a systematic, logical approach • Ability to analyze data points extracted by automated and manual discovery processes
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