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Project Manager
Ref No.: 18-00065
Location: NYC, New York
Start Date: 02/22/2018
Position- Project Manager
Location- New York
Duration- Long Term

Mode of Interview- In Person

Job description:
The Project Manager will be part of the Contact Center Program team within Client's Wealth Management Field and Client Technology (FACT) . The charter of this team is to provide overall project management & business analysis across the Contact Center Program to help drive the business analysis & execution of the technical redesign and strategy of the existing Contact Center platform and meet the goals of the business. The candidate will support a subset of projects with the Lead Program Manager's over-sight to deliver a strategic solution for the Contact Center platform. This position will work with other PMs, business analysts and development team, driving the project throughout the SDLC phases. Key Responsibilities & Experience
  • Define the scope of the project in collaboration with business & technology teams
  • Work with development manager/lead to determine the resources required to complete the project
  • Create a detailed schedule that identifies and sequences the activities needed to successfully complete the project including dependencies
  • Monitor the progress of the project and make adjustments as necessary to ensure its successful completion
  • Identify and resolve issues, risks and dependencies that may impact successful completion of the project
  • Communicate progress updates, issues, risks to business and technology stakeholders
  • Monitor and report on Financials (Forecast vs. Actual) to business and technology stakeholders
  • Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards
  • Ensure that the project deliverables are on time, within budget and at the required level of quality
  • Create and present executive level documentation for use in program status and communications
  • The candidate should be flexible, highly adaptable and excellent team player. The candidate should expect to work in a global virtual team along with NY and India team members, sometimes across multiple time zones. The ideal candidate will be a self-motivated team player committed to delivering on time and should be able to work under minimal supervision.
Preferred Experience
  • Experience with Contact Center platforms (i.e. Interactive Voice Response (IVR), Genesys Voice Portal, Voice Platform Migration, Call Recording)