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Systems Administrator / PC Support / Desktop Support
Ref No.: 15-06348
Location: San Jose, California
Position Type:Contract
Start Date: 05/18/2015
Job Title -  Systems Administrator / PC Support / Desktop Support
Location -  San Jose, CA, 95101
Duration - 6 months plus
Position Type - Contract (W2 only)
Rate -  DOE hourly   

My client a major telecom company is looking for a  Systems Administrator / PC Support / Desktop Support  Administrator to provide support to their PC systems. He/She  installs and supports PC hardware and software, manages assets, and provides appropriate documentation.  AS degree with MCDST, MCTS, MCSA, and A+ certifications preferred.

This position will be responsible for:
  • Maintenance of network schedule
  • File processing
  • Desktop support
  • Basic networking maintenance
  • General application support

Responsibilities:
  • Performs basic troubleshooting on software.
  • Restarts application servers.50% system monitoring and responds to 2-300 system messages per shift.
  • Troubleshoots client backup issues while keeping in compliance with corporate standards.
  • Provides regular status reporting (oral and written).
  • Ensures that requests for IS assistance (telephone, email, or direct) are responded to in a timely, courteous fashion.
  • Assures coverage during appropriate hours.
  • Communicates a clear customer service focus.
  • Provides first-call troubleshooting and resolution for simpler, repetitive issues (hardware, software, network, communications, and security) according to current target levels as defined by annual performance plans.
  • Researches and remains abreast of new hardware and software.
  • Provides customer follow up to assure quality and timeliness of problem resolution.
  • Assures problems are escalated appropriately. Maintains a high level of attention to security issues including passwords, access rights and privileges, confidentiality, as well as viruses and other threats.
  • Provides regular status reporting (oral and written).
  • Performs other duties as assigned

Qualifications:
  • AS degree with MCDST, MCTS, MCSA, and A+ certifications preferred
  • IT/Desktop Support experience required
  • Server/infrastructure support experience preferred
  • Strong Knowledge of PC related hardware and software, desktops, laptops
  • Advanced knowledge of Microsoft Office Suite and Microsoft Operating systems
  • Strong customer focus and customer service skills
  • Excellent communication skills
  • Strong time management and organizational skills
  • Takes initiative and has positive attitude
  • Strong troubleshooting skills
  • Must have flexibility

Shafik Virani
Sunrise Systems Inc
Ph: 732-395-4420 (direct)
Fax:732-603-2208
shafik@sunrisesys.com