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Customer Services Rep(Part Time 10:00 am to 2:00 PM)
Ref No.: 20-05167
Location: Austin, Texas
Sunrise System Inc. is currently looking for Customer Support Services Rep I in Austin, TX with one of our top client.
 
 
Job Title: Customer Support Services Rep I
Job ID: 20-05038
Location: Austin, TX 78727
Duration: 6 months
Position Type: Hourly contract Position (W2 only)


Job Description:
  • ***Part-time work opportunity (must be able to work from home and/or in the office).
  • During training must be able to work 40 hours per week for four weeks.
  • Monday - Friday between the hours of 8am-6 pm with some possible weekend work.
  • Must have a minimum internet speed of 1.5 MBPS download and 0.5 MBPS upload**
 
Shift Timings: Monday - Friday 10 am-2pm.
  • Envision working with energetic colleagues and inspirational leaders. Now, place yourself in that mix; leading discussions, asking the right questions and driving results. All while wearing jeans to work!
 
You are more than just a title, You Are…
  • A Mover and Shaker– You are the first line representative responsible for handling inbound/outbound call inquiries (40-50 calls/day), processing transactions, and act as a subject matter expert.
  • A Critical Thinker – You are responsible for order processing and resolution of issues that may prevent orders from shipping.
  • A Relationship Builder – You foster the growth of a strong customer base through creating positive interactions.
 
You will:
  • Handle a high volume of calls (40-50 /day). Product orders; order status; product returns; returns for credit; delivery status
  • Build bridges. Partner with Allergan Sales Representatives and clients to provide exceptional customer experience within designated Service Levels to complete order transactions and other informational follow up
  • Provide white glove customer service. Provide our customers with a seamless, positive experience no matter the need.
 
Minimum qualifications:
  • At least five (1-2) years of customer service experience
  • Experience working with MS Office
  • Attention to detail and the ability to multitask
  • High School Diploma
 
For this role, we’re looking for a team member who is:
  • Excellence Focused
  • Optimistic
  • Inquisitive

Contact
Jobish
Direct: (732) -456-5288| Email: jobish.j@sunrisesys.com
Or
Michael Peng
Direct: (732) 272 0265 | Michael@sunrisesys.com