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IT Technician
Ref No.: 20-04633
Location: Sparks, Nevada
Sunrise System Inc. is currently looking for IT Service Desk Technician in Sparks NV with one of our top client.
 
 
Job Title: IT Service Desk Technician
Job Id: 20-04633
Location: Sparks NV 89434
Duration: 6+ Months
Type: Hourly contract (on W2 basis only without benefits)
 
Job Summary:
  • Client is looking for a Service Desk Technician who will contribute with passion and excellence to build and strengthen our computing environment in a facility that is the first of its kind.  This role is focused on providing white glove service to all our team members, ensuring they have a world-class experience with the IT department
 
Responsibilities Include
Help Desk – 90%
  • Providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
  • Under general supervision, performing standard tasks using established methods, principles, concepts and standard operating procedures (SOPs) related to Service Desk activities. 
  • Deploying new and upgraded computer equipment to customers.  Physical installs/placement of equipment, cabling, data backup and transfer, imaging, basic to complex configurations, standard to complex application installations, validation and testing.  Also, will prepare old devices for disposal or redeployment.
  • Accurately documenting instances of hardware failure, repair, installation, and removal in the Service Desk system.
  • Performing hardware/software troubleshooting and repairs remotely or in person on desktops/laptops, printers and mobile devices while meeting the defined Service Level Agreements (SLAs).
  • Resolving questions or issues, referring only complex matters to higher level. 
  • Participating in the creation and maintenance of local site IT systems documentation.
  • Ensuring compliance to all Panasonic policy and procedures including but not limited to SOX compliance.
  • Exercising good judgment by involving management in resolving customer issues as necessary.
  • Escalating unresolved customer issues in a timely manner.
  • Reporting to leadership on the environment status regularly.
 
Education
  • Basic:  High school diploma or GED
  • Preferred:  2-year degree in IT/ Technical Training is preferred but can be substituted for equivalent experience.
 
Essential Qualifications:
  • 2-3 years of hands-on experience troubleshooting various hardware and software products including (but not limited to): desktops, laptops, printers, Microsoft Windows, Microsoft Office Suite, Active Directory, wired/wireless LAN, VPN, antivirus and mobile devices.
  • Associate’s degree in related field preferred but may be substituted for equivalent experience.
  • HDI Desktop Support Technician and/or ITIL Foundations Certified.
  • Solid knowledge of Service Desk / Customer Support center operations.
  • Ability to work on multiple projects, activities and tasks simultaneously.
  • Extremely self-motivated and highly organized.
  • Excellent communication (both spoken and written) skills, including the ability to explain/present technical information and effectively train/advise customers on information technology issues.
  • Approachable and adaptable, this is a fast-paced environment where priorities are constantly changing.
 
Preferred Qualifications:
  • 5+ years of hands-on experience troubleshooting various hardware and software products including (but not limited to): desktops, laptops, printers, Microsoft Windows, Microsoft Office Suite, Active Directory, wired/wireless LAN, VPN, antivirus and mobile devices.
  • Experience supporting enterprise environments where computing reliability is mission critica
 
Contact
Rahul
Direct: (732) 837 0410 | Email: Rahul.R@sunrisesys.com
Or
Michael Peng
Direct: (732) 272 0265 | Michael@sunrisesys.com