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COM Technical Support Rep II
Ref No.: 20-02564
Location: Overland Park, Kansas
Title- COM Technical Support Rep II
Location-Overland Park
Job ID- 20-02564
Duration – 4 and half months (Potential to Hire)
Contract -W2 only

 
Job description
Position Summary:  Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities. Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.
  • COM Technical Support Representative II is responsible for complex order processing, troubleshooting and resolving customer order issues, including identifying errors, issues, abnormalities and network related problems.
  • Responsible for following the current troubleshooting process for customers (internal and external) reported issues or acting as second level issue resolution.
  • Acts as a liaison between other telephone companies and our customers.  Coordinates order install activities via order platform systems.
Qualification and other details:
  • Candidates must possess a High School diploma or equivalent.
  • 2+ years related work experience required.
  • Experience navigating multiple computer screens and programs while interacting with customers on the phone.
  • One year experience operating a computer in a Windows based environment
    One year experience in fraud, customer service or a call center environment
  • Must be eligible to work in US without any sponsorship now or in future
  • Potential to hire
  • Must have excellent conversational skills in English
  • Location:  Overland Park, KS.  No remote or relocation local candidates
  • Hours of operation Mon-Fri 9:00AM CST to 6:00PM CST and Saturday 8:00AM to 5:00PM CST.  Must be able to work flexible schedule including nights, weekends and holidays.
Thanks and Regards
Nikhila Bhaskar        
Sunrise Systems Inc.
Transforming Business. Enhancing Careers
105 Fieldcrest Ave Suite# 504, Edison, NJ 08837 USA
Desk: (732) 272 - 0284
Email: nikhila.b@sunrisesys.com | URL: www.sunrisesys.com