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Desktop Client Sup Analyst II
Ref No.: 20-01936
Location: Overland Park, Kansas
Title- Desktop Client Sup Analyst II
Location- Overland Park KS
Job ID- 20-01936
Duration -11 months
Contract -W2 only
Job Description
  • Desktop Support Analyst II is responsible for providing first level support to users of various desktop applications such as Microsoft.
  • Operates IT help desk and Phone Support.
  • Screens, refers and diagnoses complex, unique internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  • May prepare help desk incident reports and assist in hardware and software evaluation.
  • The ESC Helpdesk provides tier 1 level support for all Client company lanes of business as well as support for outside sales and vendor call centers.
  • This position will cover many roles on the team including technical and project support.
  • This position provides technical support for customers via tickets, chat, and or telephone and is responsible for diagnosing, troubleshooting, and repairing computer systems, software, or networked and/or wireless systems.
  • Responds to situations where first-line support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Support key technical areas of the team including but not limited to Voice, Network, Call Center, Retail, and standard break fix troubleshooting, investigation, and repair.
  • May be required to prepare and deliver knowledge documentation and training activities. Will be required to participate in process improvements, projects, and status meetings.
  • Owns and provides ongoing status, deliverables and deadlines as necessary.
Qualification and other details:
  • Bachelor's Degree or equivalent. 3-4 years related work experience.
  • Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications
  • Must be willing to work any shift between 7am and midnight, including weekends. This position is located in Overland Park.
Preferred Qualifications:
  • Experience in supporting desktop, application, network, operating system, and Microsoft Office applications
  • Familiarity with Windows 7, 10, iPAD, iPhone and Android devices.     
  • Proven ability to communicate (verbally, written) complex, technical information and decisions to a varied audience
  • Familiarity with the IT Service Manager Tool
Thanks and Regards
Nikhila Bhaskar        
Sunrise Systems Inc.
Transforming Business. Enhancing Careers
105 Fieldcrest Ave Suite# 504, Edison, NJ 08837 USA
Desk: (732) 272 - 0284
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