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Customer Service Rep II
Ref No.: 20-00615
Location: Johnston, Iowa
Our client, a leading Manufacturing Company is looking for a Customer Service Rep. This is for an initial duration of 09 months and is located in Johnston, IA
 
Job Description:

Provides customers with information in response to questions that have been escalated to this level;
researches, resolves, and responds to general and semi-complex customer concerns; references single or multiple screens or documents to resolve issues;
and shares best practices with less experienced staff.

Duties:
  • Provides information to customers regarding products and services.
  • Documents customer interactions and product/service issues, entering descriptive information online in order to provide history and tracking of issue resolution.
  • Researches, resolves, and responds to general and semi-complex customer concerns; escalates complex questions for resolution.
  • Shares best practices with department team members in order to maintain required service levels.
  • Tracks trends in customer and product concerns and informs/provides feedback to appropriate departments/units so that necessary action can be performed.
  • Evaluates disputes between customer opinion and company actions, and explores alternative solutions that will result in satisfactory resolution.
Qualified candidates please send your word format updated resume at the earliest to Anant.K@sunrisesys.com /Banu.P@sunrisesys.com.  Thank You.