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Network Operations Technician
Ref No.: 20-00444
Location: Overland Park, Kansas
Title- Network Operations Technician
Location- Overland Park KS
Job ID- 20-00444
Duration -6 months  
Contract -W2 only
Job Description
Position Summary:
Client Company is seeking a Network Operations Technician candidate for a role in our Roaming Service Assurance team. The Roaming Service Assurance team is responsible for resolving all inbound/outbound network roaming issues impacting domestic and international travelers on CDMA, GSM, and LTE networks. This position is in the Tier III team supporting Tier II & III customer resolutions.  The Roaming Service Assurance team also manages and/or participates in capital and expense projects that affect roaming.You have a broad knowledge within telecommunications and data networking, covering hardware, software and network knowledge. You enjoy working with people from around the world and across various disciplines, from customer technical staff to local authorities. You are self-motivated, with the drive to solve problems and expand your knowledge.
  • Network Operations Technician will receive, analyze, monitor and resolve network problems in a timely fashion with minimal guidance from more senior technicians or supervisor.
  • Responsibilities will include opening trouble tickets for various customers, answering incoming telephone calls, responding to network alarms and customer emails, and documenting/updating customer account data.
Qualification and other details:
  • Education:  High school or equiv. plus 2 years formal electronics training or equivalent knowledge through experience. 
  • Associates Degree in related field preferred.  Minimum 2 years related telecommunications experience or 1 year as NOS with satisfactory or better performance. 
  • Industry certifications, related experience in the military and physical line or protocol experience is preferred. 
  • Basic knowledge of UNIX operating system is a plus. 
  • Additional Requirements: Microsoft Office software suite...emphasis in both Excel and Outlook. 
  • Position may require shift work based on days of the week or hours. 
  • Must be eligible to work in the US without any sponsorship ship now or future
  • Remote work available, dependent upon competency
  • Work hours are 8am to 5pm Monday through Friday, with on-call duty possible following training
  • Local candidates only
  • Proven track record of pursuing and meeting team/individual objectives is required. 
  • Proven ability to build strong operational relationships, negotiate and resolve conflicts     related to technical issues both internally and externally.
  • Demonstrate effective and clear written and verbal communication with peers and management.
  • Consistently demonstrates exceptional capacity for taking ownership of issues through/to resolution.
  • Proven ability at taking a logical and orderly approach to analyzing problems, organizing work  and planning actions.
  • Proven ability at working with teams and with being flexible with approaches to completing tasks (both technical and nontechnical issues).
  • Demonstrates adaptability to new ideas regardless of source.
  • Proven ability to consistently work with people from various backgrounds where English is not the primary language.
  • The candidate must be able to participate in a rotating, 24x7 on-call schedule.
Preferred qualifications
  • Highly experienced (2+ years) in managing wireless roaming partners and resolving roaming issues related to CDMA, GSM and LTE networks in the areas of Voice, SMS & Data Services.
  • 2+ years working with CRX, GRX & IPX providers.
  • Possess CISCO, Network+ or Security+ or A+ certification(s).
  • One year experience working with routers, bridges, concentrators and switches.
  • One year project management experience or equivalent experience/education in project management.
Thanks and Regards
Nikhila Bhaskar        
Sunrise Systems Inc.
Transforming Business. Enhancing Careers
105 Fieldcrest Ave Suite# 504, Edison, NJ 08837 USA
Desk: (732) 272 - 0284
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