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NNOC Technician
Ref No.: 20-00365
Location: Overland Park, Kansas
Title- NNOC Technician
Location- Overland Park KS
Job ID- 20-00365
Duration -6 months
Contract -W2 only
Job Description
 
  • NNOC Technician provides support in a 24x7x365 days/year role that monitors and supports critical Client network elements using real time alarming of network faults, analysis, notification, trending of faults and escalation.
  • Candidate provides real time and near real time responses to MSOs, Client technical support groups and NNOC Management regarding network faults on elements and Dante faults.
  • Will also provide on-line knowledgeable assistance and coordination; facilitate efforts with MSOs, field engineers, service providers, vendors and other Clinet support and outside support organizations.
  • Candidate initiates, updates, tracks and closes network trouble tickets; creates and sends network alerts and flashes.
  • The technician follows NNOC procedures and performs pro-active network element status and health checks as part of normal surveillance activities. 
  • Upon receipt of network trouble conditions, follows procedures to directly access certain network elements to validate and further sectionalize specific trouble conditions. 
  • Works to develop and implement network management tools and processes to improve the NOC capabilities, and to ensure quality service levels across all markets. Audits log and turnover for shifts to make sure that accuracy of data is valid and outstanding issues are documented.
  • Identifies procedural errors and takes them back to the source or management. Works to ensure that procedures and processes are clear and will be followed going forward.
  • Provide analysis of Client network faults via monitoring, correlating, troubleshooting faults in Client's nationwide network. 
  • This network consists of multiple technologies such as CDMA, EVDO and LTE across multiple equipment vendors.
  • The technician performs variety of skilled routine and non-routine duties and applies standard practices and policies.
  • Creation and routing of network tickets to appropriate designated fix agents the first time.
  • Perform ticket management and escalations to drive problems to final resolution.
  • Use combination of various tools to correlate multiple faults and/or system presented data into singular network impairments.
  • Communicate openly and effectively with multiple teams. Manage and drive fix bridges on large scale and/or high severity issues that involve multiple teams/participants including Executive level communication
 
Qualification and other details:
  • High School diploma, vocational school or equivalent.
  • 1 year of related work experience.
  • Must be eligible to work in the US without any sponsorship now or in future
  • Requires 24x7x365 support so candidates must be able to support flexible hours and schedules to ensure all shifts are covered
  • This requisition is seeking:CORE, National Platforms and SS7 Front Office Technician
  • Excellent in written and verbal communication skills
  • Proficient in using Microsoft office application such as Outlook, Excel, Word
  • Ability to grasp higher-level technology issues and troubleshoot to resolution
  • Ability to work independently and in a team environment
  • Ability to work under pressure related to scale of business impact
  • Ability to build strong working relationships both internally and externally
  • Ability to span departments to assist in resolving network event outages
  • Experience analyzing wireless networks, related equipment and/or performance
  • Ability to multi-task, meet objectives and solve issues in stressful situations with high speed of completion and high degree of accuracy
  • Ability to quickly learn new tools and systems
  • Willingness to work on any assigned shift
Preferred:
  • Knowledge of ALU, Ericsson, Nokia and Samsung wireless network structure
  • Knowledge of Unix operating system and command structure
  • Basic knowledge of IP routing and protocols
  • Tools/Systems:  Netcool, TRAMS, SecureCRT
 
Thanks and Regards
Nikhila Bhaskar
Sunrise Systems Inc.
Transforming Business. Enhancing Careers
105 Fieldcrest Ave Suite# 504, Edison, NJ 08837 USA
Desk: (732) 272 - 0284
Email: nikhila.b@sunrisesys.com | URL: www.sunrisesys.com