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Field Service Coordinator I
Ref No.: 19-17351
Location: Indianapolis, Indiana
Our client, a leading Biomedical Laboratory Instruments company is looking for a Field Service Coordinator I. This is for an initial duration of 6 months and is located in Indianapolis, IN

Additional Job Details:
  • High School Degree or equivalent with 2+ years relevant experience in a customer service, call center or coordination environment preferred.
  • Applicants must have the ability to work a set 9 hour shift anytime between 6am – 8pm
1.)Dispatcher Experience
2.)Technical Medical "PRODUCT" Customer Service experience
3.) Technical product customer service
4.) Analyzer Knowledge is considered a plus
5.) High Call volume is a MUST (inbound call center) ****NO INSURANCE /MEDICAL BILLING/ MEMBERSHIP - Not the right skill set*****
Applicants must have the ability to work a set 9 hour shift anytime between 6am – 8pm.
 This includes but is not limited to the following responsibilities:
  • Achieve and maintain a positive rapport with customers in order to update them of their critical job status within specific timeframes.
  • Schedule preventative maintenance, installations, and emergency calls while prioritizing the work as appropriate in any given day.
  • Responsible for ordering parts and expediting orders required for the field service engineers and applications specialists.
  • Use Oracle to retrieve customer and other installed base information, inventory availability, part order status, all work order updates, and to make changes as required.
  • Collaborate with the field service teams to drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities.
  • Check with credit department concerning credit status of customer and defined payment method (pre-payment or on account) where customers are liable for payment of support.
  • Assist with the closure of service jobs as needed in order to invoice customers timely.
  • Identify opportunities for combining open work to maximize efficiency of field service engineers based on specific criteria.
  • Adhere to compliance requirements at all times
  • Display team leadership with the ability to create and drive effective team working.
  • Highly effective and demonstrated Time Management and Personal Organization.
  • Familiarity with standard Computer Administrative Tools (Windows, MS Office).
  • Knowledge of Oracle is preferable although not required.
  • Proven ability to thrive in a fast paced, ever changing team environment.
  • Excellent communication skills to include proven professional, conflict management, and persuasion skills.
  • Must possess strong problem solving skills.
  • Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks.
  • A "Do It Now” mindset coupled with a strong sense of accountability.
  • Attendance is a required function of the job.
  • Other duties as assigned.
 Qualified candidates please send your word format updated resume at the earliest to /  Thank You.