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HR Shared Services
Ref No.: 19-17232
Location: San Antonio, Texas
Our client, a leading medical technology company is looking for a HR Shared Services. This is for an initial duration of 6 months and is located in San Antonio, TX

Key Responsibilities (Top Tasks & Outcomes for Which This Position Will be Accountable)
  • Serve as the subject matter expert for Reporting and Analytics programs, policies and processes
  • Define, build and test new report requests in Workday
  • Provide internal customers with recommendations from the Report Catalog and coach them on proper process to request and self serve
  • Identify and recommend methods to update, simplify and enhance processes, procedures and technologies
  • Support the Payroll team with reports from the Payroll System
  • Provide technical support and guidance on core ASC Reporting and Analytics HR processes (respond to and resolve increasingly complex issues)
  • Act in a consultative and project coordinator role to functional teams to define and implement program delivery. Identify process and systems implications of, and solutions to, new or modified programs and policies
  • Primary interface to HR and Non-HR functional departments to appropriately escalate inquiries/concerns
  • Lead or participate in continuous improvement initiatives to ensure services are effectively delivered
  • Use online case management tool to manage incoming requests and provide timely closure of cases ensuring quality customer service
  • Provide on the job training to members of other Associate Service Center teams
  • Develop and publish Regional and Global metrics summarizing volume and performance against targets
  • Provide input into appropriate metrics and reports around compliance, performance, and data analytics
  • Provide data for internal and external audit
  • Bachelor's Degree required with a professional HR/Business Administration qualification or Diploma preferred
  • Minimum of two 2 years experience Reporting and Analytics required
 Knowledge, Skills & Abilities
  • Intermediate to Advanced level of Microsoft Excel knowledge and experience required
  • Workday experience is strongly desirable
  • Visier experience is strongly desirable
  • SAP experience is strongly desirable
  • Microsoft Office experience including Sharepoint required
  • Case Management system experience preferred
  • Ability to pay close attention to details and use time effectively
  • Strong problem solving and analytical skills. Ability to receive requests and create solutions
  • Excellent oral and written communication skills
  • Proficient in Reporting and Analytics end to end HR processes
 Applicable Operational Languages
  • English with at least one other language preferred.

Qualified candidates please send your word format updated resume at the earliest to sangeeth.k@sunrisesys.com / bharath.S@sunrisesys.com.  Thank You.