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Customer Service Representative
Ref No.: 19-16854
Location: Beaverton, Oregon
Our client, a leading fortune company is looking for a Customer Service Representative. This is for an initial duration of 12 months and is located in Beaverton, OR

Job Description:  5 openings
 
Required Skills:
  • Strong verbal and written communication skills & multi-tasking required. Computer skills: MS Word, Windows, Excel, Power Point Computer skills: MS Word, Windows, Excel, Power Point
  • This role will be unique in that candidates will be serving Spanish-speaking consumers.
  • Proficiency in Spanish both written and spoken is required.
Job Description:
  • Answer in-coming telephone, emails, and chats from Consumers.
  • Proactively sell product based on knowing the specific needs of the customer, offering suitable alternatives when product is not available. Drive the relationship with the customer through constant communication maintaining a proactive approach. Maintain kpi's for coverage and service.
  • Communicate professionally, with Consumers, Operations Management, Sales Management and Sales Representatives through effective verbal and written communication.
  • Drive the relationship with internal stakeholders: Sales, Credit, Business Units, and Distribution Centers as needed. Enter orders for fulfillment requests and follow the order process to conclusion. Track and maintain orders: analyze and interpret system generated reports.
  • Resolve credit issues and allocation holds working through Credit and the Planning team. Ensure accurate and timely delivery of products to accounts.
  • Handle all aspects of returns and claims interfacing with the customer and all internal stakeholders.

Qualified candidates please send your word format updated resume at the earliest to sangeeth.k@sunrisesys.com / neha.T@sunrisesys.com.  Thank You.