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Customer Service Representative
Ref No.: 19-16777
Location: Bridgewater, New Jersey
Sunrise System Inc. is currently looking for Customer Service Representative in Bridgewater, NJ with one of our top client.
Job Title: Customer Service Representative
Job Id: 19-16777
Location: Bridgewater, NJ 08807
Duration:  12 months
Position Type: Hourly contract Position (W2 only)
 
Duties
  • The mission of Customer Service (CS) is to provide compassionate, knowledgeable and efficient service to consumers and healthcare providers to maintain and enhance the use and prescribing of Client U.S. products.
  • The CS Representative is a critical role responsible for providing resolutions to customer inquiries from multiple channels as well as data capture for customer trending and product issues.
  • The team also manages a variety of tools and projects to ensure accurate and efficient service delivery. 
Skills
  • Call center and/or customer service center experience
  • Experience and complete proficiency in Microsoft Office Suite including Word, Excel, some PowerPoint, and Outlook required
  • Siebel experience preferred
  • Experience in high-pressure and fast-paced environment required
  • Previous pharmaceutical experience preferred
  • Must be proficient in both verbal and written English
  • Ability to work effectively and efficiently in a fast-paced work environment
  • Ability to communicate clearly and concisely both in writing and verbally
  • Ability to contribute to a team environment as well as function independently
  • Collaborate with manager and team to establish expectations, priorities and timelines to effectively self-manage daily workload
  • Identify issues/trends/concerns and collaborate with team, manager, and internal departments to
    determine an effective resolution
  • Exhibit a high level of professionalism in interacting with customers and personnel at all levels;
    attentive to the needs of all customers; has patience and ability to deal with difficult callers; is able to manage conflicts as they arise
  • Excellent organizational skills; knows when to seek assistance
  • Deal with people based on fact and within policies and procedures established
  • Maintain flexibility and organization through changing pace and workload
  • Timely, accurate and compliant processing of all direct orders including but not limited to:
  • Appropriate execution of order management including all SOX and internal controls related to order to cash
  • Timely and accurate communications to management when orders are delayed or issues arise
  • Provide timely and useful updates on orders to the customers
  • Excellent communication skills, proficient in Microsoft Suite (Outlook, Excel, Word)
  • Fluent in Spanish is an asset but not required.
  • Knowledge of SAP is an asset but not required.
Education
  • Some college preferred.
Skills and Experience
  • Customer Service
  • Customer Service Representative
  • Excel
  • Excellent Organizational Skills
  • Internal Controls 
Additional Skills
  • Order Management
  • Organizational Skills
  • Outlook
  • PowerPoint
  • SAP
  • SIEBEL
  • SOX
  • WORD
  • Customer Inquiries
  • Customer Service Oriented
  • Excellent Communication Skills
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Retail Sales
  • Sarbanes Oxley
  • Sarbanes-Oxley (SOX)
  • Service Center 
Contact
Dayanand Barki
Direct: (732)-272-0326 | Email: dayanand.b@sunrisesys.com
Or
Satya S
Direct: (732) 272.0262 | Email: Satya@sunrisesys.com