Previous Job
Senior IT Help Desk Admin
Ref No.: 19-15625
Location: Monroe, New York
Sunrise System Inc. is currently looking for Senior IT Help Desk Admin in Monroe, NY with one of our top client.
Job Title: Senior IT Help Desk Admin
Job Id: 19-15625
Location: Monroe, NY 10950
  • Client is seeking a highly-skilled, enthusiastic and self-motivated, hands-on individual who wants to excel and be challenged.
  • Individuals who join our team will be part of a IT Operations organization that is committed to excellence and proactively delivers a dynamic and evolving set of core service and innovative technologies to our customers.
  • The Desktop Administrator's role is to provide support and maintenance within the organization's desktop computing environment.
  • This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and software to ensure optimal workstation performance.
  • The person will also troubleshoot problem areas (in person, by telephone, or remotely) in a timely and accurate fashion, and provide end-user assistance where required.    
  • Perform tier1 and tier2, diagnostics, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. 
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
  • Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on. 
  • Collaborate with LAN technician’s/network administrators to ensure efficient operation of the company's desktop computing environment. 
  • Where required, administer and resolve issues with associated end-user workstation networking software products. 
  • Receive and respond to incoming calls, pages, tickets and/or e-mails regarding desktop problems. 
  • Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers. 
  • Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order. 
  • Perform installs as well as Move Add and Changes on desktop Phones 
  • Troubleshoot mobile phone issues 
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. 
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment. 
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal. 
  • If necessary, liaise with tier-3 and 4 support and PC equipment vendors. 
  • Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase. 
  • Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.  
  • Write technical specifications for purchase of PCs, desktop hardware and related products.
Work Conditions
  • Probable on-call availability for 7 days per month. 
  • Weekend and Night Shift work 
  • Sitting for extended periods of time. 
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components. 
  • Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.    
Required Skills/Experience
  • College diploma or university degree in the field of computer science and/or 3 years’ equivalent work experience A+ and or MCSE Preferred. 
  • 3 to 5 years' related desktop support experience required.
  • Understanding of basic networking principles with TCP/IP, DNS and DHCP.
  • At least one year of Active Directory experience.
  • At least two years supporting Microsoft Office Suite
  • Excellent technical knowledge of PC and desktop hardware, including DELL, Compaq. 
  • Excellent technical knowledge of PC internal components. 
  • Hands-on hardware troubleshooting experience. 
  • Working technical knowledge of current protocols, operating systems, and standards, including Windows 7, 8 and 10 +. 
  • At least one year of Active Directory experience.
  • At least two years supporting Microsoft Office Suite
  • Ability to operate tools, components, and peripheral accessories. 
  • Able to read and understand technical manuals, procedural documentation, and OEM guides. 
  • Ability to conduct research into PC issues and products as required. 
  • Effective interpersonal skills and relationship-building skills.
  • Along with ability to learn quickly and adapt to change, the ability to work effectively with others, analytical and problem-solving abilities with keen attention to detail, organizational skills and the ability to quickly learn specialized software applications.
  • Strong written and oral communication skills. 
  • Ability to present ideas in user-friendly language. 
  • Understanding of the organization's goals and objectives. 
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. 
  • Experience working in a team-oriented, collaborative environment. 
  • Strong customer-service orientation.  
Additional Considerations (pluses)
  • Technical certifications (Cisco, Microsoft, VMWare)
  • Experience with Cloud technologies with Windows Azure or AWS
  • Database design or administration
  • Understanding of VDI and thin-client technologies
  • Scripting or coding skills (web, java, JSP, .NET, FileMaker, etc.)
  • Deploying, configuring, and managing Linux servers and desktops. 
Direct: (732) 272 0347| Email:
Michael Peng
Direct: (732) 272 0265 |