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Desktop Support Specialist
Ref No.: 19-11488
Location: Boston, Massachusetts
Title- Desktop Support Specialist
Location- Tempe AZ

Job ID- 19-11039
Duration – 2 months (High chance of contract to hire)

Contract -W2 only
Job Description
Key Duties & Responsibilities:
  • Troubleshooting OS and Desktop issues in Windows 7 using GoToAssist
  • Fixing and unlocking login credentials and accounts in Active Directory
  • Troubleshooting laptop hardware and software on Dell laptops
  •  Performing server backups and performing light systems administration on Windows servers
  • Tracking service tickets in (SFDC)
  • Excellent customer service skills and mindset – will service both internal machines and desktops as well as working with clients on software support
  • Assist with the transition to the TSI
Critical Requirements:
  • Advanced knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN)
  • Experience troubleshooting hardware and software issues related to laptops, desktops, and printers.
  • Advanced knowledge of Microsoft Windows Operating Systems. (Windows 7 to 10; Server 2008 to 2012).
  • Experience with Microsoft Applications such as Office and Skype for Business
  • Experience working within a corporate or enterprise environment
  • Experience imaging and configuring laptops and desktops for customer deployment
  • Must be able to work flexible hours and weekends as needed
  • Very Strong troubleshooting, analytical, organizational and communication skills
  • Knowledge - Computers and Electronics                              
  • Skill - Customer Service Orientation                        
  • Skill - Quality Control Analysis Skills                         
  • Skill - Equipment Selection                          
  • Ability - Adaptability   
Preferred Education
High School or Equivalent
Preferred Experience
5+ years
Hours Per Week
Contract Length
2 months
There is a high chance they will continue the contract hire and potentially convert to full time, as long as the contractor fairs well.

Thanks & Regards,

Nikhila Bhaskar

Sunrise Systems Inc.

Transforming Business. Enhancing Careers

105 Fieldcrest Ave Suite# 504, Edison, NJ 08837 USA

Desk: (732) 272 - 0284

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