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Customer Service
Ref No.: 19-11467
Location: Beaverton, Oregon
Our client, a leading fortune company is looking for a Customer Service Representative. This is for an initial duration of 12 months and is located in Beaverton, OR
 
Job Description:
 Note:
  • Client and / or SAP experience preferred, but understand that can be challenging.
Duties:
  • Provide premium customer service to accounts through professional, timely and accurate communication.
  • Answer in-coming emails and calls from retailers, sales representatives and internal partners; drive these relationships through constant communication maintaining a proactive approach.
  • Drive resolution of account issues thru problem solving, escalation and collaboration with internal and external stakeholders.
  • Ensure proactive relationship management by regular contact and follow up on supply chain challenges.
  • Track and maintain orders ensuring accurate and timely delivery of products to accounts.
  • Provide proactive information to stakeholders through reporting and analysis to ensure product flow and issue resolution.
  • Maintain kpi's for coverage and service.
 Skills
  • Strong Customer Service/Logistics/Operational experience.
  • Understanding of customer service values and behaviors.
  • Strong command of English language with excellent verbal and written communication skills.
  • Computer skills: MS Word, Windows, Excel, Power Point
Qualified candidates please send your word format updated resume at the earliest to sangeeth.k@sunrisesys.com / Neha.T@sunrisesys.com.  Thank You.