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COM Technical Support Rep II
Ref No.: 19-10776
Location: Overland Park, Kansas

Title- COM Technical Support Rep II
Location- Overland Park KS
Job ID- 19-10776

Duration – 06 months(Potential to hire)
Contract -W2 only
Job Description
 
Position Summary:  Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities. Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.
 
Responsibilities:
  • COM Technical Support Representative II is responsible for complex order processing, troubleshooting and resolving customer order issues, including identifying errors, issues, abnormalities and network related problems.
  • Responsible for following the current troubleshooting process for customers (internal and external) reported issues or acting as second level issue resolution.
  • Acts as a liaison between other telephone companies and our customers.  Coordinates order install activities via order platform systems. 
 
Qualification and other details:
  • High School diploma or equivalent
  • 2+ years related work experience required. 
  • Potential to hire
  • Must be eligible to work in US without any sponsorship now or in future
  • Must have excellent conversational skills in English
  • Experience navigating multiple computer screens and programs while interacting with customers on the phone.
  • One year experience operating a computer in a Windows based environment
  • One year experience in fraud, customer service or a call center environment
  • Location:  Overland Park, KS.  No remote or relocation local candidates
  • Hours of operation Mon-Fri 9:00AM CST to 6:00PM CST and Saturday 8:00AM to 5:00PM CST.
 

 

Thanks & Regards,

Nikhila Bhaskar

Sunrise Systems Inc.

Transforming Business. Enhancing Careers

105 Fieldcrest Ave Suite# 504, Edison, NJ 08837 USA

Desk: (732) 272 - 0284

Email: nikhila.b@sunrisesys.com | URL: www.sunrisesys.com