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IT Support Specialist I
Ref No.: 19-10237
Location: Overland Park, Kansas

Title- IT Support Specialist I
Location- Overland Park KS
Job ID- 19-10237

Duration – 5 months
Contract -W2 only
Job Description
Position Summary:
IT Support Specialist I provides support for low complexity applications.  Creates and develops software solutions to application errors reported.  Escalates unresolved issues to proper personnel. 
Quality Assurance responsibilities:
  • Working knowledge of test methodologies, writing test plans, creating test cases, and executing
  • Designing and implementing test plans to verify new software features and bug fixes
  • Clearly reporting issues found during testing phase
  • Researching customer issues and documenting them for cross-functional teams
  • Providing customer support on reported issues
  • Reviewing customer documentation (help files)
  • Attending design meetings, and reviewing and creating internal documentation
  • Providing internal technical documentation for Retail and Warehouse Locations
  • Working with technical partners for research, support, and certifications
Education and other Requirements:
  • Bachelor's Degree or equivalent.  1-2 years related work experience in an IT support role.
  • We are looking for a software quality assurance tester with the following skills:
  • At least 1 year of software acceptance test experience
  • Excellent written, verbal and organizational skills
  • Ability to research, solve problems, and work both independently and in a team environment
  • Must have excellent time management skills
  • Basic knowledge of relational Content Transfer concepts
  • Knowledge of Window and Apple Operating Software
  • Knowledge of Handset Operating Systems
  • Experience with Retail Sales/Service and Repair in the telecommunication industry - nice to have
  • Must be on site and available 5 days a week

Thanks & Regards,

Nikhila Bhaskar

Sunrise Systems Inc.

Transforming Business. Enhancing Careers

105 Fieldcrest Ave Suite# 504, Edison, NJ 08837 USA

Desk: (732) 272 - 0284

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