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Application Support Specialist
Ref No.: 19-09086
Location: Cambridge, Massachusetts
Sunrise System Inc. is currently looking for Application Support Specialist in Cambridge, MA with one of our top client.
 
Job Title: Application Support Specialist
Job Id: 19-09086
Location: Cambridge, MA 02142
Duration: 3 months
Position Type: Hourly contract Position (W2 only)
 
Duties
  • Providing capacity planning, monitoring, and maintenance of designated system(s) Identifying trends or problems
  • Understanding, in depth, the business processes supported by the system
  • To maintain production environments relating to online services.
  • This will include development, stage and production systems.
  • To ensure that applications are maintained in a manner that supports delivery of services to multiple platforms, resilience, and performance
  • To ensure continuity of the business processes supported by one or many applications / services
  •  Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached
  • To ensure standards and guidelines are applied and maintained across applications for administration, deployment and monitoring over a range of platforms that largely comprises industry standard components.
  • This includes applications, web server components and databases.
  • To ensure application and service processes and outputs are error free and complete.
  • Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
  • Ensuring appropriate contingency procedures are in place for applications and that they are regularly tested.
  • Managing change control implications for designated systems
  • Contributing to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability
  • To ensure that applications and related services are documented and kept current.
  • Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications
  • To keep abreast of technical developments of operational importance to the company and to participate in developing or setting standards as directed.
  • To establish and maintain effective working relationships with all stakeholders.
  • To undertake advanced administration tasks as required e.g. to support problem resolution.
  • To support the development teams and the 24/7 group in deploying applications and solving problems.
  • To participate in the on-call support to the 24/7 team. Experience: 3 to 6 years. 
Skills and Experience
  • Excellent Customer Service Skills
  • MACOS
  • Microsoft Office
  • Microsoft Windows
  • Operational Support 
Additional Skills
  • Event Planning
  • Excellent Organizational Skills
  • Internet Explorer
  • IOS
  • IPV6
  • ITS
  • LIAISON
  • MAC
  • Maintenance
  • MDM
  • Microsoft SharePoint
  • Migrations
  • Mobile Devices
  • Networking
  • Outlook
  • PowerPoint
  • Printing
  • Security
  • SharePoint
  • TCP/IP
  • Telephone
  • TR 
Contact
Sunny Rajput
Direct: (732) 272 0302 | Email: Sunny.R@sunrisesys.com
Or
Satya S
Direct: (732) 272.0262 | Email: Satya@sunrisesys.com