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Technical Support Analyst II
Ref No.: 19-08265
Location: Charlotte, North Carolina
Contract -W2 only
Job ID- 19-08265
Duration – 10 months

Title- IT - Technical Support Analyst II
Location- Charlotte NC
Job Description
  • This person must have experience supporting executives in a business professional environment and have Office 365, Active Directory, SCCM, basic MAC support skills and Tier 2 or Tier 3 support experience to resolve any end user computing issues coming through the ServiceNow Ticketing System.
  • This person will handle complex issues and also help to image laptops and deploy/hook up new hire equipment (monitors, docks, etc.).
  • Knowledge of: operating systems and utilities; networking; memory structure; buffers and registers; testing equipment; network application interfaces; hardware and software interfacing; operational needs regarding data communications; user needs analysis; data storage and security; agency rules/regulations and policies/procedures computer hardware and software; applications and user systems; peripherals; computer assembly.
  • Ability to: follow through with problem resolution quickly and communicate status throughout resolution cycle; communicate information/ideas to others, electronically, telephonically, on paper, or in person; apply general rules to specific problems to come up with logical answers; efficiently shift back and forth between two or more activities/sources of information; troubleshoot data communication problems, provide assistance to end users, read, understand, and listen to communication from others; recognize a problem; follow multiple step instructions, combine pieces of information or specific answers to problems, to form general rules or conclusions;
  • Skilled in: instructing, developing and implementing solutions to problems; operations analysis; solution appraisal; identification of key causes; systems evaluation; technology design; identifying downstream consequences; time management; management of material resources; and management of financial resources; troubleshooting; testing; critical thinking; product inspection; judgment and decision making; effectively conveying information to others; writing; installation of hardware and software; operation and control of equipment/systems; repairing machines/systems; and equipment maintenance.
Location- Charlotte, NC
Duration- 12 months
Ray Santos I I Sunrise Systems Inc I 105 Fieldcrest Drive Suite 504 Edison, NJ 08837 I (732) 395-4426 I
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