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Senior Web & Digital Applications Analyst
Ref No.: 19-06970
Location: Santa Clara, California
Must have skills
  • SharePoint migration experience
  • SharePoint Hierarchy 
  • SharePoint governance 

Summary: 
  • The Web and Digital Applications Analyst is primarily responsible for providing subject matter expertise to support, manage, and enhance the Web and Digital properties – Websites, Intranet (Sharepoint), O365, Social Media and other related applications. 
Qualifications: 
  • Bachelor's degree or higher in CS, CIS, MIS or equivalent. 
Web and Digital domain area expertise required in the following: 
  • Web Content Management, Sharepoint 
  • Social Media domain experience strongly desired 
  • At least 5+ years' experience working as a Web/Digital application analyst or similar 
  • Microsoft Office 365 desired 
  • Knowledge of Responsive Design, Content Strategy, Search Engine Optimization, Cross Channel Social Media Optimization, Data Visualization / Dashboards, Analytics 
  • Sharepoint administration experience highly desired including migration to O365 Sharepoint Online 
  • Knowledge of HTML5, Java Script, CSS, IIS 
  • Knowledge of security – PCI, SSL 
  • Ability to communicate with end users and vendors 
  • Understanding of client server technologies and relational database concepts desired 
  • Knowledge of SDLC methodology desired 
  • Ability to manage small projects/upgrades. 
  • Leadership skills – ability to mentor staff, track workplans to ensure timely delivery of functionality. 
Responsibilities: 
  • Typically works under the direction of the Applications Program Manager. 
  • Respond to Customer Service Requests as required. 
  • Receive Service Requests relating to fixes, fails, and proposed system changes. 
  • Perform initial troubleshooting and support identification of root cause of Incidents. 
  • Escalate Incidents as appropriate or to other third party vendor as required. 
  • Follow through on processing Incidents and drive resolution. 
  • Produce timely Incident reports documenting system downtime. 
  • Provide data analysis for Web metrics.
  • Monitor websites for issues such as quality, accessibility and work with departments to resolve. 
  • Follow change control procedures. 
  • Develop and maintain technical and operational procedure and work instruction documentation. 
  • Act as a liaison between the Customer and other third party vendors. 
  • Create and track Service Requests from inception to completion. 
  • Create and track enhancement requests from inception to completion,
  • Create test plans / cases for enhancements, and coordinate and conduct user acceptance testing. 
  • Coordinate with other service towers to ensure application technical requirements are met. 
Location- Santa Clara, CA
Duration- 12 months contract to hire

Ray Santos I rsantos@sunrisesys.com I Sunrise Systems Inc I 105 Fieldcrest Drive Suite 504 Edison, NJ 08837 I (732) 395-4426 I www.sunrisesys.com