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IT - Network Operations Analyst, Career
Ref No.: 19-02869
Location: Fairfield, California
Job Description:
 
Qualifications:
 
  • BA/BS in Information Technology or related field or equivalent work experience.
  • Desired: Intermediate knowledge of network protocols, software applications, and operating support systems.
  • Desired: Current Networking Certification;
  • ITIL Certification. Minimum of 2 years' experience in telecommunication, internet, or network operation center environments.
  • Desired: Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.
  • Desired: Ability to choose from different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner; Interacts with users, IT professionals and team members typically reporting and discussing progress of projects/incidents;
  • Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines or under direction of leadership;
  • Escalates to more experienced resources on unusual or more difficult incidents; Has proficient knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP; Qualitative and quantitative analytic & problem solving skills; Ability to learn new concepts quickly;
 
Organizational skills;
 
  • Advanced verbal and written communication skills
  • Proficient in Microsoft Excel and Word
  • Is able to work independently or as part of a team; Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP; Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks.
  • Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines.
  • Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment.
  • May require some local traveling for training, meeting, etc.
  • Able to support shift schedules as required to meet business needs
 
Responsibilities:
 
  • This is the Incident/Event Management role which applies repair or restoration procedures to network systems and applications that receive an event notification.
  • Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
  • Process routine change requests and work orders.
  • Perform data analysis/trending on the network and applications as per predefined documented procedures.
  • Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
  • May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
  • Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor.
  • Incident Management - Manage timely ticket updates. Use run-book steps for first level break/fix restoration needs.
  • Complete repetitive, basic maintenance activities as requested. Event Management - Develop and distribute ongoing updates/notifications for outages in progress as directed by Service Manager/Supervisor.
  • Initiate conference bridges for outages as part of the outage management process.
 
Skills:
 
Description Exp (Mos.) Level Comments
CISCO 2 Beginner  
DOS / PC Operating Syste 5 Beginner  
Fiber Optics 2 Beginner  
Local Area Network 5 Advanced  
Microsoft Certified Engi 2 Beginner  
Network Management 3 Beginner  
Microsoft Office 97 2 Advanced Knowledge of Office 365, latest versions of Outlook and Excel
SNMP 2 Beginner  
T1 LINES 2 Beginner  
TCP/IP 5 Beginner  
Technical Support 5 Advanced  
Remedy Helpdesk 2 Beginner  
Wide Area Network 2 Beginner  
Windows NT Server 5 Beginner Understanding of SCOM Management
Windows NT Workstation 5 Beginner Understanding of Windows 10
WORLD WIDE WEB 2 Beginner  
 
Apply on-line for immediate consideration, please send your updated resume and contact info via
Contact: Asha Krishna
Email: asha@sunrisesys.com | 732-395-4591