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IT Web And Digital Application Analyst
Ref No.: 18-15119
Location: Santa Clara, California

Position Description
Location: 100% onsite in Santa Clara, CA.
Duration: 6-12 months temp to perm for high performers.
The Web and Digital Applications Analyst is primarily responsible for providing subject matter expertise to support, manage, and enhance Web and Digital properties – Websites, Intranet (Sharepoint), O365, Social Media and other related applications.


o Provide continual Enhancements to existing and new technologies
Work with of Santa Clara business partners to implement new enhancements from the analysis to implementation phases, while ensuring that thorough testing occurs
Support business objectives and ensure alignment with existing and new solutions
Partner with Business stakeholders to define business and systems requirements for new technology deployments
Create test plans / cases for enhancements, and coordinate and conduct user acceptance testing
Perform direct research on potential technology solutions in support of software procurement efforts
Respond to Customer Service Requests/Minor Enhancements as required
Partner with Project Management Office (PMO) Team and Business Relationship Manager (BRM) to serve as technical lead over business-critical projects
Act as liaison between the Customer and Third-Party Vendors to support and enhance COTS and SaaS (Cloud)-Based systems
Coordinate with other IT Service Towers to ensure application technical requirements are met
o Provide Operational support for existing solutions
Receive Incidents relating to system issues and outages
Troubleshoot, interpret logs, document steps to reproduce software bugs, process problems or other issues which create application errors
Produce timely Incident reports documenting system downtime
Support identification of Root Cause Analysis
Monitor systems for issues such as quality, accessibility and work with departments to resolve
Develop and maintain technical and operational procedure and work instruction documentation
Provide On-Call support as needed
o Work under the direction of the IT Business Application Services Manager for:
Resource Allocation and Prioritization
Regular updates through status updates, staff meetings, and face to face interaction
Benchmarking, analyzing, and making recommendations with supporting data for the improvement and growth of the environment
Ensuring application documentation and portfolio are comprehensive and kept up to date
· Following Change Control Procedures
Staying current with the latest technologies


o Associates degree or higher in CS, CIS, MIS
o IIS version 6 and higher
o Relevant work experience may substitute for required education.
o Minimum of 3 Years supporting web-based IT systems running on Microsoft Windows Server and SQL
o Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage assigned project tasks to successful completion
o Excellent customer service and communications skills along with ability to maintain productive team collaboration

o SharePoint Administrative and Governance experience highly preferred
o IIS and knowledge of SSL
o ITIL framework and SDLC methodologies
o Understanding relational database concepts desired

Location- Santa Clara, CA
Duration-12 months

Ray Santos I I Sunrise Systems Inc I 105 Fieldcrest Drive Suite 504 Edison, NJ 08837 I (732) 395-4426 I
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