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IT - Network Operations Analyst, Career
Ref No.: 18-14772
Location: Fairfield, California
Position Type:IT
Start Date / End Date: 09/16/2018 to 09/15/2019
Qualifications:
 
  • BA/BS in Information Technology or related field or equivalent work experience. Desired: Intermediate knowledge of network protocols, software applications, and operating support systems.
 
Desired:
 
  • Current Networking Certification; ITIL Certification. Minimum of 2 years' experience in telecommunication, internet, or network operation center environments.
  • Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.
  • Ability to choose from different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner; Interacts with users, IT professionals and team members typically reporting and discussing progress of projects/incidents; Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines or under direction of leadership;
  • Escalates to more experienced resources on unusual or more difficult incidents; Has proficient knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP; Qualitative and quantitative analytic & problem solving skills; Ability to learn new concepts quickly;
 
Organizational skills;
 
  • Advanced verbal and written communication skills; Proficient in Microsoft Excel and Word; Is able to work independently or as part of a team; Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP; Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks;
  • Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines.
  • Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment.
  • May require some local traveling for training, meeting, etc.
  • Able to support shift schedules as required to meet business needs
 
Responsibilities:
 
  • This is the Incident/Event Management role which applies repair or restoration procedures to network systems and applications that receive an event notification.
  • Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
  • Process routine change requests and work orders.
  • Perform data analysis/trending on the network and applications as per predefined documented procedures.
  • Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
  • May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
  • Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor. Incident Management
  • Manage timely ticket updates. Use run-book steps for first level break/fix restoration needs.
  • Complete repetitive, basic maintenance activities as requested. Event Management
  • Develop and distribute ongoing updates/notifications for outages in progress as directed by Service Manager/Supervisor. Initiate conference bridges for outages as part of the outage management process.
 
Comments/Special Instructions
 
  • Please review and advise the application is done correctly
Apply on-line for immediate consideration, please send your updated resume and contact info via
Contact: Asha Krishna
Email: asha@sunrisesys.com | 732-395-4591