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Chargeback Processing Senior Specialist / Market Research Analyst II
Ref No.: 18-14138
Location: North Wales, Pennsylvania
Position Type:Acct-Finan (T)
Start Date / End Date: 10/01/2018 to 03/31/2019
Job Title: Chargeback Processing Senior Specialist
Duration: 6 months
Location: North Wales, PA

Job Description:
  • Ability to work independently and with a team, Good verbal and written communication skills. Organized, attention to detail oriented, have the ability to multi-task and manage changing priorities. Ability to take direction and meet deadlines. 
  • Attention to Detail, Problem Solving and Analytical Skills 
  • 2+ years’ experience in a corporate or pharmaceutical setting in functions such as Accounting, Finance, Customer Service, Marketing, Memberships/Chargebacks or performing analysis in a corporate environment. Equivalent combination of education and experience will be considered. 
  • New graduate out of college; pharma background is NOT required. 
  • Only looking for a few years experience- 1-3 
Important: 
  • Candidate is capable of coming and being trained and having critical key skill sets- should be able to hit the ground running 
Skill sets include: 
  • Well versed in Excel (intermediate- advance) 
  • Pivot tables, v-lookups 
  • Analyzing large data sets and line level details 
  • Excellent Communications skills(via calls, email, etc) 
  • Ready for heavy work load 
  • May be some overtime (weekends or evenings- from time to time- NOT all of the time) 
  • Team player gets along with others 
  • Not afraid to ask questions or help to provide and propose solutions 
  • Problem solving skills 
  • Finance or Business degree with heavy Excel experience 
  • Chargeback experience NOT required 
  • Energetic fresh college grad 
  • Oracle is used but NOT required- this is trainable 
Position Summary: The Chargeback Processing Sr Specialist will be responsible for the timely review and validation of debit memos submitted for chargebacks through Revitas CARS with complete accuracy. The incumbent will also resolve chargeback errors, communicate with wholesalers on a daily basis and manage chargeback accounts resulting in more than $12B in annual chargebacks. Proper issuance of chargebacks allows for indirect sales data to reflect accurate data used for sales and customer incentives and profitability analysis. 

Essential Duties & Responsibilities: 
1. Analyze daily chargeback transactions to ensure chargebacks are accurately issued within 3-5 days in Revitas CARS system. Primary analyst responsible for researching and investigating chargeback errors to proactively mitigate systematic issues with accounts. Provide analysis of accounts for management review. 30% 
2. Primary contact for customers, national account managers and inter-departmental areas (pricing, accounts receivable, government pricing, finance, returns, rebates, IT and EDI). Act as lead and expert in all aspects of Wholesaler accounts. Ability to identify issues with accounts that could lead to revenue leakage and notify management while providing potential solutions to resolve issues. 
20% 
3. Provide analytical review of indirect sales reporting to the Account Managers, Branded Business Unit and Government Pricing team. Provide chargeback and indirect sales data for management review to ensure customers are not overpaid and customer performance is accurately reflected in reporting. 15% 
4. Manage relationship with Wholesalers to identify, fix and resolve chargeback related issues. Responsible for scheduling and leading regularly scheduled Wholesaler conference calls to address issues and mitigate rejections to save time on the reprocessing of errors and minimize expensive rework for the CLIENT and customers. 15% 
5. Analyze customer deductions to determine if valid and work closely with the Accounts Receivable team to provide support to resolve chargeback deductions reconciliation issues. 15% 
6. Primary contact for internal and external chargeback audits. All other projects and responsibilities as assigned 5% 

Position Requirements: 
  • Education Required: High School Diploma or GED required 
  • Education Preferred: Bachelor’s Degree preferred 
  • Experience Required: 3+ years’ experience in a corporate or pharmaceutical setting in functions such as Accounting, Finance, Customer Service, Marketing, Memberships/Chargebacks or performing analysis in a corporate environment. Equivalent combination of education and experience will be considered. 
  • Experience Preferred: Pharmaceutical industry experience 
  • Specialized or Technical Knowledge, License, Certifications needed: Proficient in Word, Excel, and familiarity with internet; experience with Revitas CARS preferred. 
  • Functional Knowledge and skills:
  1. Ability to work independently and with a team. 
  2. Good verbal and written communication skills. 
  3. Organized, detail oriented, have the ability to multi-task and manage changing priorities. 
  4. Good Problem Solving Skills​
Shiva Prasad | Senior Recruiter
Sunrise Systems Inc.
Desk: (732) 272 0346
Email: shiva.p@sunrisesys.com | URL: www.sunrisesys.com
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