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Medical Communication Associate
Ref No.: 18-13863
Location: Lexington, Massachusetts
Position Type:Scientific (V)
Start Date / End Date: 10/01/2018 to 09/30/2019
The primary purpose of this position is to satisfy the demand of internal and external customers for medical information activities related to the Ophthalmics Therapeutic Area (see job description attached)

Job Description:
Primary Duties
  • Develop and communicate appropriate, quality and timely responses to requests of medical information related to Ophthalmics
  • Develop and implement medical information support materials
  • Report potential adverse events and product issues to appropriate teams
  • Ensure reporting of potential adverse events and product issues to appropriate teams
Job Function and Description
  • Ensure appropriate, quality and timely responses to Medical Information requests
  • Internally or in collaboration with Medical Communications and Global Medical Teams, develop and ensure communication of timely, accurate responses to unique and escalated inquires
  • Coordinate with Global Medical Teams to define and develop medical information materials (e.g. Standard Response Letters, Frequently Asked
  • Monitor performance against medical information key performance indicators
  • Support Medical Information monitoring and  reporting
Manage medical information providers
  • Collaborate with Medical Information Team Lead and Regional team members to manage contracting and compliant delivery of vendor services, including call center setup and implementation, ongoing training and reporting
  • Implement Client channels for dissemination of medical information
  • Support implementation of Client MedInfo channels
Education and Experience Requirements
  • A medical or scientific degree is required
  • 8-10 years of related work experience
  • >4 years of experience in the biopharmaceutical industry, preferably within a matrix structure is required
  • >2 years of experience within medical affairs, clinical research or PV/safety roles (e.g.  Medical Information, Medical Communications, Pharmacovigilance/Safety)
  • Experience leading teams is preferred
  • Experience managing vendors and complex projects is required
  • Good knowledge of medical information best practices, legal and regulatory requirements, Codes of Practice, Standard Operating Practices and guidelines
Key Skills, Abilities, and Competencies
  • Focus on accountability and ownership – constantly challenging oneself to take responsibility for continuous performance improvement and operational excellence
  • Good written and verbal communication abilities, including scientific writing
  • Strong attention to detail
  • Strong scientific acumen
  • Ability to work remotely
  • Good business acumen including budget and resource planning and management
  • Unquestionable ethics
Complexity and Problem Solving
  • Management of medical information vendor(s)
  • Definition and development of Medical Information materials in alignment with Global Medical Team and regional requirements
  • Position will be supported by a Medical Information Manager or Specialist in some geographies
Internal and External Contacts
  • External: Strategic vendor partners
  • Position is accountable to Medical Information Team Lead
  • Internal:  Global Medical Teams, International Medical Affairs, Publications and Medical Communications, Medical Systems, Regulatory, Compliance, Legal, Pharmacovigilance/Safety, Technical Operations
Other Job Requirements
  • Availability to participate in early or late meetings/teleconferences
Apply on-line for immediate consideration, please send your updated resume and contact info via
Contact: Asha Krishna
Email: | 732-395-4591