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Desktop Support
Ref No.: 18-08722
Location: New York, New York
Position Type:Contract
Start Date / End Date: 04/10/2018 to 03/10/2019
Position Description
 
  • Location: NY, NY
  • Desktop Support Engineer
Admin duties:
 
Entering/updating calls, calling clients, etc..
  • Resolve issues over the phone (no need to travel to EU desk)
  • Relies on extensive experience and judgment to plan and accomplish goals, as well as part of a team
  • Experienced with completing tasks and meeting deadlines in a fast-paced, high stress environment.
  • Working knowledge of MS Windows 7 environment.
  • Working knowledge in MS Windows 10 environment.
  • Working knowledge in OS X based environment.
  • Excellent customer service skills including ability to provide information at all levels
  • Wide range of working knowledge to troubleshoot hardware/software
  • Working experience following and creating documented processes and procedures (proofing and updating)
  • HW Break/Fix Dell, Client, Toshiba Client-based HW
  • HW Break/Fix Apple Mac
  • Working knowledge of MS Office 2013 (strong Outlook and Excel a plus)
  • Working knowledge of MS Office 365 (strong Outlook and Excel a plus)
  • Knowledge of request/problem documenting and tracking skills.
  • Experience with VMWare products
  • Working Knowledge with Citrix products.
  • Knowledge working with Audio visual
  • Knowledge of financial applications a plus (Bloomberg, Reuters, MarketAxess, TradeWeb, etc.)
  • Working Experience with Printer configuration service and support
  • Working knowledge of networking principles, practice and technologies.
  • Working Knowledge of remote control tools.
  • Working knowledge of Active Directory.
  • Working knowledge of project management
  • Executive support experience
  • Experience in trading support
  • Working experience with software distribution systems a plus (SCCM, AppV)
  • Working experience with BES, and EAS.
  • Mobile Device Support (iOS iPhone, iPad; Android; Blackberry)
  • Mobile Device Management (MobileIron, AirWatch)
  • Knowledge of device/data encryption Deskside and project support including HW/SW.
 
Required Skills:
 
  • Working with Microsoft Office,Experienced
  • Customer Support Service Agreements,Experienced
  • Wireless and Mobility,Experienced
  • Microsoft Exchange,Experienced
  • Microsoft Powershell,Conceptual
  • Deskside Support Services Delivery & Support,Advanced
  • Citrix Technologies,Experienced
  • Apple Workstation Support,Experienced - this is a plus
  • Microsoft Business Productivity Online Suite MS Office 365,Advanced
  • Apple Tablet Support,Experienced - this is a plus
  • IT Service Financial Management,Experienced - this is a plus

 
 
Ray Santos I rsantos@sunrisesys.com I Sunrise Systems Inc I 105 Fieldcrest Drive Suite 504 Edison, NJ 08837 I (732) 395-4426 I www.sunrisesys.com
 
You can also find me here!!! 
 
https://www.linkedin.com/in/rsantos4424