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Oracle/SQL DBA
Ref No.: 18-08547
Location: Remote, Georgia
Position Type:IT (V)
Start Date / End Date: 06/11/2018 to 06/11/2019
Position Description
Location: 100% Remote. Multiple end clients that are based on Georgia, Kansas, and Virginia. Preferably will need to work near one of the end client locations (same or neighboring state).

Duration: Long term
Background: Additional backgrounds screens with the State will be required; details pending (likely fingerprinting)

Job Description

The candidate would be responsible for:
· High level technical resolution for incidents received from phone calls, emails or automated ticketing system during specific shifts.
· Respond to telephone calls, email, instant messages and assigned tickets from customers, Assigned work orders / incidents to appropriate support teams and follow up until closure.
· Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide remote desktop support and perform other activities based on SOPs.
· Provide troubleshooting assistance, and provide regular updates to customers as well as updating the tickets.
· Develop SOPs to shift work to Command Center and provide documentation for standard procedures

Desired Skills
· Should have Good communication skills.
Should have a minimum of 3+ yrs. of relevant experience in Oracle Support for mission critical Environments
· Oracle or SQL Server Certifications
· Management and Database Security Administration.
· Should have worked on Oracle and MSSQL and would have managed them independently.
· Ability to understand Customer issues very quickly based on gathered information and fixes this issue.
· Strong Knowledge on Oracle and SQL Server Databases.
· Working experience on Oracle SQL Server Administration and Monitoring.
Excellent Knowledge and real time experience on Database Monitoring.
· Troubleshooting Oracle, & MSSQL Database issues.
· Perform activities related to install, configure and managing Oracle, MSSQL Databases.
· Perform Database performance tuning and capacity planning.
· Setting up and testing new Databases.
· Monitoring DB performance and efficiency.
· Writing Database documentation, including Data Standards, procedures and definitions.
· Controlling Database Access permissions and privileges.
· Developing, Managing and testing Database backup and recovery plan.
· Ensuring that storage and archiving procedures are functioning correctly;
Desired Technologies
· Oracle DB 11g/12c
· MSSQL Server 2012, 2014, 2016

Ray Santos I I Sunrise Systems Inc I 105 Fieldcrest Drive Suite 504 Edison, NJ 08837 I (732) 395-4426 I
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