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Patient Support Specialist
Ref No.: 18-07822
Location: Summit, New Jersey
Position Type:Contract
Start Date / End Date: 06/18/2018 to 12/15/2018
Sunrise System Inc. is currently looking for Patient Support Specialist in Summit, NJ with one of our top client.
Job Title: Patient Support Specialist
Job Id: 18-07822
Location: Summit, NJ 07901
Duration: 6 months
Position Type: Hourly contract Position (W2 only)
 
Summary
  • The Patient Support Coordinator will be responsible for serving as a support to the Patient Support Specialist who is the dedicated point of contact for healthcare providers/patients for their reimbursement and access needs in his/her geographic zone.
  • The Coordinator will help patients and healthcare providers navigate through patient support and reimbursement issues.
  • This position reports to the Manager of Patient Support and Reimbursement. 
Responsibilities will include, but are not limited to, the following
  • Act as a reimbursement navigator for patients, healthcare providers and pharmacies that opt into Patient Support services for both oral and IV Client products.
  • Support the dedicated Patient Support Specialists in managing caseloads within their geographic zones and provide seamless coverage for other Patient Support Specialists' caseloads when necessary.
  • Accurately and thoroughly document case notes
  • Provide timely resolution to open cases
  • Communicate with the patient/authorized representative, healthcare provider and specialty pharmacy to manage expectations
  • Ability to manage critical conversations with patients, healthcare providers and pharmacies
  • Comprehensive assessment of each case to determine appropriate avenue to maximize patient access to Client products.
  • Respond to reimbursement questions
  • Identify alternative resources available
  • Provide guidance through Medicare Part D enrolment
  • Determine eligibility for Client free goods program
  • Provide support to customers in the implementation of Client REMs programs
  • Develop and maintain an understanding of market access challenges. Utilize expertise to educate patients, healthcare providers and internal cross-functional partners.
  • Effective collaboration within a team to enhance access of Client products
  • Effectively work with reimbursement vendor to determine patient eligibility for assistance. 
Skills/Knowledge Required
  • Bachelor's degree required in addition to 2-4 years’ experience in oncology, pharmaceutical and/or healthcare industry. RN, RPH, MSW, CPhT required.
  • Has knowledge of IV and oral product reimbursement
  • Understanding of the healthcare industry, including both private and government payer landscape
  • Utilize critical thinking to problem-solve access challenges
  • Utilize emotional intelligence
  • Empathetic listening skills in order to interact effectively with patients and providers.
  • Excellent written and verbal communication skills
  • Ability to lead presentations that effectively impact understanding of key messages
  • Proficient in MS Outlook, Word, PowerPoint, and Excel.
  • Ability to balance independent priorities with the priorities of the team/organization
  • Ability to work in a fast paced environment, multi-task and self-prioritize workload
  • Proven experience resolving customer issues
  • Works with all members of a team effectively
  • Willingness to travel a plus
  • Willingness to work a variety of shifts
  • Bi-lingual, Spanish speaking a plus 
Contact
Vishal Tejaswi
Desk:732-3725-0312 | Email: vishal.t@sunrisesys.com
Or
Sourabh Agrawal | Lead - Talent Acquisition
Direct: (732) 272 0301| Email: sourabh@sunrisesys.com