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Deskside Support Technician
Ref No.: 18-06140
Location: Baltimore, Maryland
Position Type:Contract
Start Date / End Date: 05/07/2018 to 08/07/2018
Role: Deskside Support Technician
Location: Baltimore, MD 21224
Duration: 3 Months
  • Provides basic hardware, software, and network support relative to customer IT Bank environment.
Primary Responsibilities:
  • Troubleshoot desktop operating system, application errors and PC hardware issues. Manage trouble tickets from inception to closing, includes tracking resolution progress and updating customers on ticket status.
  • Provide OS and database maintenance.
  • Set up and maintain user desktop environments; relocate and set up peripherals as may be required. Order, inventory, and return IT parts and equipment as needed.
  • Maintain printers; troubleshoot issues. Knowledge of Bank environment is a plus.
  • H. S. diploma or GED A+ certification. 2+ years support experience that includes the following: User desktop setup Windows, UNIX, and/or Linux OS HP and/or Dell server hardware Active Directory or Novell networking
Related Skills and Competencies:
  • Strong verbal and written communication skills for customer interface and documentation. Organizational and time-management skills with ability to multitask effectively.
  • Ability to learn new technologies
Satya | Sr. Recruitment Lead
Sunrise Systems, Inc.
105 Fieldcrest Ave Suite# 504, Edison, NJ 08837 USA
Office: (732) 603-2200. Direct: (732) 272 0262. Fax: (732) 692 8944.