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Quality Assurance Associate
Ref No.: 18-05984
Location: Indianapolis, Indiana
Position Type:Manufacturing (T)
Start Date / End Date: 04/27/2018 to 10/13/2018
Our client, a leading fortune company is looking for Quality Assurance Associate. This is for an initial duration of 5 months located in Indianapolis, IN.

  • Quality assurance associate will have responsibility for reviewing incoming complaints for thoroughness and appropriateness in accordance with the policies and procedures.
  • Investigating complaints according to requirements in procedures.
Day to Day Responsibilities:
  • Review incoming CFs (complaints) for thoroughness of required information, appropriate complaint type selection, timely submission, and appropriate wording for a regulated environment.
  • Accept or reject incoming CFs (complaints), based on above criteria.
  • Communicate with CF (complaint) submitters regarding missing information, inaccurate complaint type selection, untimely submission, or inappropriate wording for a regulated environment.
  • Track number of accepted / rejected complaints per day, reasons for rejections, and other pertinent data.
  • Investigate complaints in accordance with the requirements in applicable client procedures and submit for closure review.
  • Participate in visual management meeting for complaint handling team.
  • Complete assigned training in a timely manner.
  • Cross-train with Manager and peers for any other assignments as applicable.
  • 1-2 years' experience.
  • Detail oriented, proactive, attention to accuracy, excellent customer service both internally and externally, excellent documentation skills, ability to lead a cross-functional team to achieve a task.
Qualified candidates please send your word format updated resume at the earliest to , Thank You!