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Product Manager - II
Ref No.: 18-05951
Location: Atlanta, Georgia
Position Type:Contract
Start Date / End Date: 04/29/2018 to 04/27/2019
Product Manager
  •  
  • Prefer Atlanta, Ashburn, or Basking Ridge (in that order); willing to consider other US locations.
  • Manages, develops, and implements product marketing activities to maximize sales of an assigned product line. 5-7 years of experience
  • Conversational IVR Product Management Job Description
 
Responsibilities:
 
  • You will be responsible for developing, through the Telecommunication product development processes, a new Conversational IVR product for Telecommunication Enterprise Solutions. This includes developing the network integration, contracting, pricing, quote to cash, IT development and go to market approach. You will become the internal voice and evangelist for your products and define a long-term product vision and near-term execution plan. You will own your product end to end, including developing product strategy and commercial business models, deep collaboration with our partners, as well as the development and execution of effective go-to-market strategies and marketing plans.
  • Program Manage the new product development efforts from idea through deliver stages
  • Lifecycle management of this new solution including partner management, documentation, sales support and overall process ownership
  • Create and manage financial business case and decisions surrounding product offer including ongoing implementation and support structure and costs
  • Understand the competitive contact center portfolio landscape and develop effective strategies for Telecommunication success.
  • Define a robust customer experience through appropriate documentation, and drive the product roadmap to meet the defined vision.
  • Handle prioritization and trade-offs among customer experience, performance, and operational support.
  • Collaborate and partner with cross-functional teams such as engineering, design, finance, network, user experience, go-to-market, and legal to ensure a smooth product development process.
  • Handle multiple assignments and align them with the business priorities and deadlines.
  • Develop and maintain partnerships with external businesses and vendors.
  • Be accountable for launch, marketing and channel plans that effectively use appropriate assets or partner relationships towards improving product success.
  • Collect and analyze product results data to measure overall success and engagement, track feature adoption, identify user behavior and then feed this knowledge back into product design and requirements.
 
 
Qualifications:
 
  • Bachelor's degree with MBA preferred or equivalent experience
  • Six or more years of relevant work experience, with both product and technical background
  • Product Management experience
  • Expertise in the customer experience/contact center market, including solid understanding of market trends for Interactive Voice Response and Artificial Intelligence-based customer care offerings
  • Independent time management, task prioritization, flexibility, and keen ability to identify problems and work towards solutions.
  • Proven ability to see the interrelationship of projects across "the big picture" and dig into the details at a granular level.
  • Experience developing, launching, and maintaining Enterprise level products.
  • Relentless desire to deliver results, with a willingness to roll up sleeves and get it done, while remaining exceptionally organized
  • Exceptional analytical and problem-solving skills
  • Structured approach to identifying and assessing business opportunities and issues
  • Excellent communication skills, with an ability to vary communication style based on the audience
  • Excellent interpersonal skills; flexible, with a proven track record of establishing credibility within organizations
  • Strong business and technical understanding of contact center technologies and requirements
  • Proficient in Microsoft Office, specifically Word, Excel and PowerPoint
 
  • Understanding of telecom network solutions such as MPLS and IPTF as it relates to a complete contact center solution
  • Knowledge of Telecommunication product systems and architecture would be a plus
Duration- 24 months
 
Ray Santos I rsantos@sunrisesys.com I Sunrise Systems Inc I 105 Fieldcrest Drive Suite 504 Edison, NJ 08837 I (732) 395-4426 I www.sunrisesys.com
 
You can also find me here!!! 
 
https://www.linkedin.com/in/rsantos4424